Administrator, Recovery and Remarketing

Fairstone; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Fairstone is seeking a motivated Recovery and Remarketing Administrator to support our Field Operations Team. This pivotal role involves managing bailiff communications, maintaining meticulous records, and engaging with customers to ensure smooth operations. Ideal candidates will have strong communication skills and attention to detail, contributing to our commitment to exceptional service.

Qualifications

• Proficiency in spreadsheet management and data entry.
• Strong communication and problem-solving skills.
• Excellent attention to detail.

Responsibilities

• Prepare bailiff packages and maintain communication with bailiffs.
• Keep spreadsheets updated and resolve issues.
• Initiate customer follow-ups and manage repossession files.

Skills

Spreadsheet management

Communication skills

Problem-solving

Attention to detail

Job description

WHO WE ARE:

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”). Learn more at EdenParkCanada.com.

Job Summary : We are in search of a highly motivated Recovery and Remarketing Administrator to join our Field Operations Team. As a Recovery and Remarketing Administrator, you will assume a vital role in our organization, responsible for preparing and issuing bailiff packages, maintaining communication with our network of bailiffs to keep files updated, engaging with customers, maintaining up-to-date spreadsheets, and supporting the Remarketing Team in pricing vehicles. This role is pivotal in ensuring the smooth flow of operations and delivering exceptional support to our valued clients. It calls for a combination of technical proficiency, problem-solving skills, and strong communication capabilities.

Responsibilities:

• Issuing Files to Bailiffs:
  • Prepare comprehensive warrant packages for issuance to bailiffs for vehicle seizures.
  • Maintain an up-to-date Bailiff Master Spreadsheet, ensuring the accuracy of contact information for each bailiff.
• Communicating with Bailiffs & Auctions:
  • Conduct regular follow-ups with bailiffs to obtain progress updates on issued files.
  • Troubleshoot and resolve any issues encountered by bailiffs in the execution of their assigned files.
  • Follow up with auctions once vehicles have been delivered
  • Closing Repossession Files:
  • Ensure proper closure of files in the system once a vehicle is repossessed, and promptly forward the file to the accounting department.
  • Prepare and issue Notice of Intent (NOI) to customers.
  • Maintaining Updated Spreadsheets:
  • Keep all spreadsheets organized and current with the most recent data.
  • Develop solutions and alternatives for handling spreadsheets in various formats and tracking needs.
  • Communicating with Customers:
  • Initiate follow-up calls with customers seeking to redeem their vehicles.
  • Educate customers on the process for retrieving their belongings from the vehicle.
  • Condition Reports:
  • Accurately enter condition report data on the auction tracker, including Black Book Value information.

Qualifications:

• Proficiency in spreadsheet management and data entry.
• Strong communication and problem-solving skills.
• Ability to manage and maintain organized records.
• Excellent attention to detail.
• Prior experience in a related field is a plus.

Extra Awesomes to Have:

• Automotive Knowledge
• Basic understanding of Auctions, bailiffs, and repossession

Working conditions

• You have flexible availability to work. Working hours can range anywhere between 9a.m. to 7p.m. EST Monday to Friday with occasional Saturdays depending on department requirements.
• Hybrid work model (3 days in office, 2 days from home)

This role is now vacant

WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time Job Type:Permanent