Administrator, Investor Services (Contract)

TMX Group; Toronto; Hybrid; CAD 28,000 - 32,000; Full time

Job summary

TMX Group in Toronto is seeking an Administrator Investor Services to manage day-to-day processing for issuer clients, ensuring regulatory compliance and accurate communications.

Hybrid role (2-3 days in-office) based in Toronto; requires college degree and MS Office; salary 20-23 CAD/hour; Canadian Securities Course asset; 1-3 years of experience.

Qualifications

• College diploma or university degree with Business, English and Writing Skills as major areas of study.
• Canadian Securities Course is an asset.
• 1–3 years of experience in a similar role.
• Proficient in Microsoft Office suite.

Responsibilities

• Respond to non-routine enquiries; conduct extensive research of records.
• Respond to inquiries about replacement of lost/dividend payments; verify cheque status and place stop payments.
• Produce cheques for returned EFTs and forward payments to security holders.
• Arrange payment of accrued dividends on requisitions from Corporate Restructures.
• Liaise with the Tax Group to ensure accurate tax forms.
• Update enquiry status on the tracking system as files progress.
• Identify complaints and trends; advise Supervisor on service improvements.
• Develop knowledge of client services to security holders and stay updated on transfer requirements.
• Maintain monthly statistics for fee and performance reporting.

Skills

Microsoft Office

Education

College diploma or degree

Canadian Securities Course

Job description

Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action?

The administrator Investor services will administer the responsibilities of the processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is complying with issuer’s regulatory responsibilities to distribute annual meeting and other related materials to their security holders. This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON.

Key accountabilities:

• Respond to enquiries of a non-routine nature; this may involve extensive research of various kinds of current and historical records.
• Research and respond to written enquiries concerning the replacement of lost or destroyed dividend/interest payments; verify status of cheques; place requests for stop payments.
• Produce cheques for returned EFTS items; forward payments to security holders.
• Arrange for payment of accrued dividends upon receipt of requisition from Corporate Restructures.
• Liaise with the Tax Group to ensure accurate production of relevant tax forms.
• Update status of each enquiry on the tracking system as the file progresses.
• Identify and advise the Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of enquiries.
• Develop a detailed knowledge and understanding of the services offered by clients to their security holders and keep up-to-date on circumstances which affect the security holders especially security transfer requirements.
• Maintain and provide monthly statistics for fee and performance reporting purposes.
• Ensure compliance with policies, procedures and regulatory requirements.
• Perform other duties as assigned.

Must Have(s):

• College diploma or university degree, or equivalent experience with Business, English and Writing Skills being major area of study.
• Canadian Securities Course, an asset.
• 1 to 3 years of experience in a similar role.
• Proficient in Microsoft Office suite.

Nice Have:

• Bilingual in French and English an asset.

Salary Range:

• $20/h - $23/h CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

Our Culture:

TMX Group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action?

TMX Group operates global markets, and builds digital communities and analytic solutions that facilitate the funding, growth and success of businesses, traders and investors. TMX Group's key operations include Toronto Stock Exchange, TSX Venture Exchange, TSX Alpha Exchange, The Canadian Depository for Securities, Montréal Exchange, Canadian Derivatives Clearing Corporation Trayport and VettaFi, which provide listing markets, trading markets, clearing facilities, depository services, technology solutions, data products and other services to the global financial community. TMX Group is headquartered in Toronto and operates offices across North America (Montréal, Calgary, Vancouver and New York), as well as in key international markets including London, Singapore and Vienna.