Administrative Technician – Disability Claims

iA Financial Group; Toronto; Hybrid; CAD 53,000 - 58,000; Full time

Job summary

A leading insurance company in Toronto is seeking an Administrative Technician specializing in Disability Claims for a 12-month contract. This role involves processing disability claims, ensuring accuracy in calculations, and supporting insurers throughout their claims journey. The ideal candidate has 2-5 years of experience in administrative or finance roles, strong analytical skills, and advanced proficiency in both English and French. The position offers a competitive salary and flexible working conditions.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Vacation days

Telemedicine

Employee assistance program

Performance bonus

Discounts on company products

Qualifications

• Expertise in complex calculations such as benefit discrepancies.
• Knowledge of disability, CPP/QPP, and correction processes.
• Strong management skills for disability files.

Responsibilities

• Calculate discrepancies with other sources of benefits.
• Calculate retroactive salary revisions.
• Process earnings payments in disability claims.

Skills

Complex calculations expertise

In-depth knowledge of disability, CPP/QPP

Strong management of permanent disability files

Advanced office automation tools knowledge

Experience in handling requests from various groups

2-5 years experience in administrative/finance domain

Advanced English and French proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title

Administrative Technician – Disability Claims (12 months contract)

Build the future with us

Are you driven by the insurance domain and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Administrative Technician – Disability Claims, you will play a key role in ensuring the accurate processing of disability claims and provide meaningful support to insurers throughout their claims journey.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us as an Administrative Technician – Disability Claims, you’ll be at the core of our mission.

Here are the main responsibilities:

• Calculate differences with other sources of benefits (e.g. coordination with CPP/QPP, other plans)

• Calculate retroactive salary revisions and adjust files accordingly

• Make earnings payments in Long Term Disability Permanent files (Toronto contracts)

• Follow up on benefit amounts received (e.g. Service Canada, CPP/QPP) and calculate discrepancies to be paid

• Send annual forms for permanent claims, follow up on them, and extend benefits upon receipt

• What could accelerate your success in this role

We’re looking for someone who:

• Is known for their expertise in complex calculations: benefit discrepancies, salary revisions, reversals.

• Stands out for their in-depth knowledge of disability, CPP/QPP, and correction processes.

• Demonstrates strong ability to manage permanent disability files and premium waivers.

• Is recognized for their advanced knowledge of office automation tools (Word, Excel, Outlook) for follow-up and analysis Competent in drafting clear and professional letters and emails.

• Experience handling requests from various groups (e.g. Bell, PSMIP, QPAT).

• Has 2-5 years of experience in administrative or finance domain.

• Advanced level of English and French, as the position involves participating in calls with insurers in English and French, responding to emails, and drafting documentation in English and French with English- and French-speaking internal partners on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 53,000 CAD and 58,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.