Administrative Support Staff (CDAC@ Woodlands)

Chinese Development Assistance Council; Alberta; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community assistance organization in Alberta is seeking a client support officer for a part-time role (28 hours/week). The responsibilities include managing centre operations, assisting clients with program registrations, and performing administrative duties. Ideal candidates will be proficient in English and Mandarin and have a background in customer service. A pleasant personality and ability to multi-task are preferred.

Qualifications

• Must be able to communicate effectively with English and Mandarin-speaking clients.
• Experience in customer service is preferred.
• Strong team player with a service-oriented mindset.

Responsibilities

• Open and close the centre.
• Perform counter duties and answer enquiries.
• Assist clients with program registration and application for assistance schemes.
• Handle administrative tasks, including data entry and housekeeping.
• Promote CDAC programmes and recruit participants.
• Prepare rooms for centre activities.
• Follow up on attendance for centre activities.
• Prepare incident reports.
• Handle walk-in donations.
• Cover duties and perform other ad hoc tasks.

Skills

Proficient in English

Proficient in Mandarin

Competent in Microsoft Office

Customer service experience

Multi-tasking

Job description

CDAC centres are strategically located island-wide to better serve students, workers and families. We aim to provide its services and programmes to the community near to their homes.

CDAC centres are strategically located island-wide to better serve students, workers and families. We aim to provide its services and programmes to the community near to their homes.

CDAC centres are strategically located island-wide to better serve students, workers and families. We aim to provide its services and programmes to the community near to their homes.

Location

CDAC@ Woodlands

Blk 680 Woodlands Ave 6, #01-764, Singapore S730680

This position is for a 28-hour work week, including weekends.

From January to October, the work hours are as follows:

• Wednesday: 12:15 PM to 9:30 PM
• Thursday: 12:15 PM to 9:30 PM
• Friday: 12:15 PM to 5:00 PM
• Sunday: 9:45 AM to 5:00 PM

From November to December, the work hours are adjusted to:

• Wednesday: 9:45 AM to 7:00 PM
• Thursday: 9:45 AM to 7:00 PM
• Friday: 9:45 AM to 2:30 PM
• Sunday: 9:45 AM to 5:00 PM

Reporting to the team supervisor, the job scope is as follows:

• Open and closing of centre
• Performing counter duties and answering of enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Covering duties when necessary and any other ad hoc duties

Requirements

Technical Skills:

1. Proficient in serving English and Mandarin-speaking clients.

2. Competent in Microsoft Office and email applications.

Core Competencies:

1. Service-oriented mindset.

2. Strong team player.

3. Passion for working in the social service sector.

Preferred Attributes:

1. Pleasant personality.

2. Prior experience in customer service.

3. Ability to multi-task effectively.