Administrative Support III - Patient Registration

Alberta Health Services; Fort McMurray; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare service provider in Alberta is seeking an Administrative Support III in Fort McMurray. The role includes client registration, switchboard duties, and maintaining confidentiality. Candidates must have Grade 12 and relevant experience, with a competitive salary ranging from $23.53 to $28.60 per hour. Flexibility in shifts is required.

Benefits

Fort McMurray Allowance up to $12,480 annually

Qualifications

• 2 years reception experience.
• Ability to read, write, and communicate effectively.
• Minimum typing speed of 45 wpm.

Responsibilities

• Reports to the Supervisor of Health Information Management.
• Maintain a positive public image to patients, visitors, staff, and physicians.
• Handle switchboard duties and respond to queries.

Skills

Excellent interpersonal skills

Customer service skills

Attention to detail

Organizational skills

Education

Completion of Grade 12 or equivalent

Medical Terminology course

Job description

Overview

Your Opportunity: Reports to the Supervisor of Health Information Management. Registration of clients utilizing regional registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/ newborns in the Alberta Person Directory. Switchboard duties. Collect and receipt payment for clients that do not have valid health care insurance, uninsured services, medical supplies etc. Respond to telephone queries. Application of identification wristbands for all clients. Greet clients, visitors and staff, and directing them to the appropriate areas throughout the Health Center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete deposits as per Finance guidelines and maintain the float. Review point of touch documents scanned by Units. Redirect release of information requests to Disclosure, process quick release of information where applicable. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Buddy system. Training new staff utilizing a buddy system. Maintain confidentiality at all times. Perform other duties as required. In addition to a competitive rate of pay, AHS currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Patient Registration/Switchboard

Primary Location: Fort McMurray N Lts HC/Mnt Hlt

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 05-NOV-2025

Employee Class: Casual/Relief

Date Available: 17-NOV-2025

Hours per Shift: Varies

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Nights, Weekends

Days Off: Other

Minimum Salary: $23.53

Maximum Salary: $28.60

Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Successful completion of Medical Terminology course (testing will be performed).
• 2 years reception experience.
• Excellent interpersonal skills.
• Ability to work cooperatively and professionally with clients, nursing staff, and physicians.
• Ability to prioritize and organize work in a fast-paced environment.
• Excellent attendance record, reliability, and personal suitability must be demonstrated through employment references.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding, and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Preferred Qualifications

• Familiarity of Connect Care/ Alberta Health Services Programs an asset.