Administrative Support III

Alberta Health Services; Wetaskiwin; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Wetaskiwin is seeking an Administrative Support III to manage patient information. This role involves obtaining and recording demographic and financial data while ensuring compliance with health regulations. The ideal candidate will possess a Grade 12 education, a Medical Terminology certificate, and strong computer skills. This position offers part-time shifts with varied hours.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology certificate required and testing done prior to interview.
• Strong computer skills and demonstrated proficiency in English.
• Ability to work independently with minimal supervision.

Responsibilities

• Obtain and record accurate demographic and financial information on patients.
• Verify patient eligibility related to healthcare coverage.
• Comply with Provincial Registration Standards & Practices Manual.
• Support security, maintenance and integrity of the patient record.

Skills

Accurate typing speed of 40 wpm

Strong computer skills

Effective communication

Commitment to customer service

Ability to work independently

Education

Completion of Grade 12 or equivalent

Medical Terminology certificate

Job description

Overview

Your Opportunity:
At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information on patients, presenting at various entry points of the health system.

Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently apply Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. In accordance with Health Information Act (HIA) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy & Information Security policies. Position is responsible for performing activities which directly support the security, maintenance and integrity of the patient record. Performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Details

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Wetaskiwin Hospital & Care Ctr
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 16-OCT-2025
• Employee Class: Regular Part Time
• Date Available: 27-OCT-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 30
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Responsibilities

• Obtain and record accurate demographic and financial information on patients by interviewing patients, family members and/or care providers.
• Consistently apply Positive Patient Identification during registration/pre-registration to ensure accurate record linkage, support safe patient care and reduce identity theft.
• Verify patient eligibility related to healthcare coverage.
• Review Financial Agreement Forms and ensure forms are completed appropriately.
• Prepare identification labels and wristbands, and verify patient’s name and date of birth when applying wristbands.
• Comply with Provincial Registration Standards & Practices Manual and applicable privacy legislation (Health Information Act and related policies).
• Support security, maintenance and integrity of the patient record; perform related duties as assigned by the Supervisor.
• Demonstrate ability to work in a dynamic environment and adapt to changing priorities; operate with minimal supervision when needed.

Qualifications

• Required Qualifications: Completion of Grade 12 or equivalent.
• Additional Required Qualifications: Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, with testing prior to interview. Strong computer skills. Demonstrated proficiency in English (written and verbal). Effective communication and a commitment to excellent customer service in interactions with patients and colleagues. Ability to function effectively in a dynamic environment, under pressure, and to meet deadlines. Ability to work independently with minimal supervision. Willingness to work all shifts as operationally required.
• Preferred Qualifications: Post-secondary education applicable to the position (MOA/Unit Clerk/Admitting Clerk) with at least one year of experience preferred. Healthcare or medical office experience preferred. Knowledge of N-O-D practice (verbalizing patient name, describing role and what assistance will be provided).