Administrative Support III

Alberta Health Services; Town of Manning; On-site; CAD 30,000 - 60,000; Part time

Job summary

A health service provider in Alberta is seeking a Registration, Switchboard, & Patient Information Clerk responsible for patient registration and health record management. This role involves operating switchboards, handling financial transactions, and ensuring the accuracy of electronic health records. The ideal candidate should have completed Grade 12 and possess strong administrative skills, including proficiency in Microsoft Office and medical terminology. A competitive pay rate and a Remote Retention Allowance up to $3,000 annually are offered.

Benefits

Remote Retention Allowance up to $3,000 annually

Competitive rate of pay

Qualifications

• Completion of Grade 12 or equivalent.
• Fluent in written and spoken English.
• Proficient keyboarding skills of minimum 40 wpm.

Responsibilities

• Perform patient registration and information management.
• Maintain health records and perform auditing tasks.
• Provide reception services and operate the switchboard.

Skills

Working knowledge of Microsoft Outlook

Working knowledge of Microsoft Word

Working knowledge of Microsoft Excel

Fluent in written and spoken English

Accurate keyboarding skills (min. 40 wpm)

Education

Completion of Grade 12 or equivalent

Medical Terminology Certificate or equivalent

Job description

Your Opportunity:

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient’s demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique lifetime identifiers for non‑residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and codes phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non‑pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management/Patient Access
• Primary Location: Manning Community Health Ctr
• Location Details: As Per Location
• Multi‑Site: Not Applicable
• FTE: 0.00
• Posting End Date: 15‑DEC‑2025
• Employee Class: Casual/Relief
• Date Available: 29‑DEC‑2025
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted). Fluent in written and spoken English language. Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.