Administrative Support III

Alberta Health Services; Town of Hinton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A health services organization in Alberta is seeking an Administrative Support III Clerk to handle patient registration and reception duties. Responsibilities include maintaining health records, managing switchboard tasks, and performing financial duties. The ideal candidate has a Grade 12 education, strong keyboarding skills, and is fluent in English. This is a casual/relief position with varied shifts.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Responsibilities

• Responsible for Patient Registration, Switchboard, Finance, and Health Record functions.
• Maintain integrity of health record through various clerical duties.
• Provide reception services and direct calls as needed.
• Perform financial duties such as receiving payments and assisting residents.

Skills

Knowledge of Microsoft Outlook

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Medical Terminology

Keyboarding skills (minimum 40 wpm)

Fluent in English

Education

Completion of Grade 12 or equivalent

Job description

Your Opportunity:

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient’s demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Job Details

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: HIM Registration
• Primary Location: Hinton Healthcare Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 23-OCT-2025
• Employee Class: Casual/Relief
• Date Available: 17-NOV-2025
• Hours per Shift: 4, 5.5, 7, 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Preferred Qualifications

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.