Administrative Support III

Alberta Health Services; Town of Coronation; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Alberta is seeking an Administrative Support III to manage patient registration and support healthcare processes. The ideal candidate must have a Grade 12 education, a Medical Terminology certificate, and strong communication skills. This role includes responsibilities such as verifying patient eligibility and handling sensitive information. The position is casual/relief with a pay range of $23.53 to $28.60 per hour.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Terminology - certificate required.
• Accurate typing speed of 40 wpm required.

Responsibilities

• Obtain and record demographic and financial information.
• Apply Positive Patient Identification during registration.
• Verify patient eligibility related to healthcare coverage.

Skills

Strong computer skills

Effective communication skills

Ability to work independently

Ability to adapt in dynamic environments

Education

Completion of Grade 12 or equivalent

Medical Terminology certificate

Post-secondary education (preferred)

Job description

Overview

Your Opportunity: At AHS, our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate information system, on patients presenting at various entry points of the health system.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Responsibilities

• Obtains and records accurate demographic and financial information on patients by interviewing patients, family members and/or care providers.
• Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identity theft.
• Verifies patient eligibility as it relates to healthcare coverage.
• Reviews Financial Agreement Forms & ensures that forms are completed appropriately.
• Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient.
• Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual.
• Complies with Health Information Act (HIA) and other privacy legislation in effect; adheres to APL / AHS Information Privacy & Information Security policies.
• Performs activities which directly support the security, maintenance and integrity of the patient record.
• Performs other related duties as assigned by the Supervisor.
• Physical requirements include the ability to push/pull patients presenting in wheelchairs and to assist with carrying patient belongings upwards of 20 lbs.

Position Details

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Coronation Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 29-OCT-2025
• Employee Class: Casual/Relief
• Date Available: 08-NOV-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Other
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Qualifications

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.