Administrative Support III

Alberta Health Services; St. Albert; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Canada is seeking an Administrative Support III. This role involves managing patient information, ensuring accurate registration, and demonstrating excellent customer service in a fast-paced environment. Candidates should be proficient in medical terminology and possess strong communication skills. The position offers a flexible shift pattern and a competitive salary range of $23.53 - $28.60 per hour.

Qualifications

• Must type at least 40 wpm.
• Demonstrated proficiency in English, both written and oral.
• Ability to communicate excellently with patients.
• Strong computer skills and proficiency in English, both written and oral.

Responsibilities

• Obtain and input patient demographic and financial information.
• Verify patient eligibility for healthcare coverage.
• Prepare identification labels and wristbands for patients.
• Prepare identification labels and wristbands.

Skills

Advanced administrative skills

Strong computer skills

Effective communication skills

Ability to work under pressure

Ability to work independently

Education

Completion of Grade 12 or equivalent

Medical Terminology certificate

Job description

Your Opportunity:

At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with AHS Information Privacy & Information Security policies. Performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification:

• Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Sturgeon Community Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 22-OCT-2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 01-NOV-2025
• Temporary End Date: 30-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 6
• Shifts per cycle: 21
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Post-secondary education applicable to position - MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.