Administrative Support III

Alberta Health Services; Sherwood Park; On-site; CAD 30,000 - 60,000; Part time

Job summary

A public health organization in Sherwood Park is looking for a caring Casual Administrative Support III. The role requires management of daily operations including client interaction, appointment scheduling, and data entry in a dynamic public health environment. Strong communication skills and administrative experience in healthcare are essential. Join a team dedicated to promoting community health through various public services.

Qualifications

• Strong communication skills for employee interaction.
• Experience providing exceptional customer service in a healthcare setting.
• Familiarity with electronic medical records and scheduling systems.

Responsibilities

• Support daily operations of public health services.
• Manage client interactions and appointment scheduling.
• Perform data entry and records management efficiently.

Skills

Effective written and verbal communication skills

Customer service skills

Knowledge of computer-technology and applications

Ability to work in a fast paced environment

Ability to adhere to organizational policies

Education

Completion of grade 12 or equivalent

Formal medical office administration education

Tools

Microsoft Office Suites

Health database use

Job description

Your Opportunity:

We are seeking a caring and detail‑oriented individual to join our Public Health Team at Strathcona Community Health Centre. This Casual Administrative Support III position is a key member of the public health team that provides integrated, strength‑based, family‑centered public health care. Our team delivers public health services that promote and protect the health of individuals, groups, and communities. These services include immunization, maternal‑newborn health, well‑child clinics, school health, and health promotion.

Position Responsibilities

• Support daily operations of public health services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management, and anticipating the needs of Public Health and its clients.
• Provide support for HYF and school programs.
• Use an electronic medical record and scheduling system with proficiency.
• Work in a loud, chaotic, busy environment with clients of all ages.
• Carry up to 25 lb. of equipment, perform awkward and repetitive movements for a full 7.75‑hour shift, including sitting, standing, bending for long periods.
• Comply with appropriate hand‑hygiene techniques, including regular use of alcohol‑based hand sanitizer and antibacterial soap.
• Perform other administrative duties to support programs and services within the Edmonton Zone Public Health portfolio.
• Complete duties with a high level of independence and interdependence within a larger team environment.
• Participate in a skills assessment if selected for an interview.

Required Qualifications

• Completion of grade 12 or equivalent.
• Formal medical office administration education from a recognized post‑secondary institution required.
• Effective written and verbal communication skills.
• Ability to deliver exceptional customer services and support client navigation including warm hand‑off to Appropriate services.
• Knowledge of computer‑technology and applications, including website navigation, office or business applications, health database use (ePeople, Netcare, Meditech, Connect Care or other), and Microsoft Office Suites.
• Ability to work in a fast paced, chaotic, loud environment with competing concurrent priorities.
• Ability to adhere to strict organizational policies, procedures, and legislated requirements including patient confidentiality.
• Perform frequent interruptions and meet workload timelines.
• Previous experience working with diverse communities, groups, and organizations (e.g., ethno‑Cultural, equity‑setting, racialized, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc.).

Preferred Qualifications

• Minimum 1 year recent (within 3 years at 0.50FTE of greater) in related experience working in an administrative support role in a healthcare environment.
• Awareness of social determinants of health. Non‑violent crisis intervention. BLS.
• This position will be part of Primary Care Alberta effective November 18, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.