Administrative Support III

Alberta Health Services; Fort Saskatchewan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare provider in Fort Saskatchewan seeks an Administrative Support III to join its Public Health team. This role involves managing operations, providing client support, and ensuring effective communication within a fast-paced environment. Candidates must have a Grade 12 education, medical office administration certification, and relevant experience in healthcare administration. Strong communication and customer service skills are essential. This position will engage with diverse communities and provide vital public health services.

Qualifications

• Minimum 1 year recent experience in an administrative support role in healthcare.
• Ability to work in a chaotic, fast-paced environment.
• Previous experience working with diverse communities.

Responsibilities

• Support daily operations of Public Health services.
• Manage phone calls, appointments, and records.
• Anticipate the needs of Public Health and its clients.

Skills

Effective written and verbal communication

Customer service skills

Knowledge of computer technology and applications

Education

Completion of Grade 12 or equivalent

Formal medical office administration education

Tools

MS Office Suite

Health database systems (iPeople, Netcare, etc.)

Job description

Overview

We are seeking a caring and detail-oriented individual to join our Public Health Team at Fort Saskatchewan Community Health Centre. This Administrative Support III position is a key member of the public health team that provides integrated, strength based, family centered public health care. Our team provides public health services that promote and protect the health of individuals, groups, and communities including Immunization, Maternal Newborn Health, Well Child Clinic, School Health, and Health Promotion. You will be a member of the multidisciplinary team responsible for supporting daily operations of Public Health services including greeting clients, managing phone calls, scheduling appointments, data entry/word processing, records management and anticipating the needs and demands of Public Health and its clients. This position requires proficient use of an electronic medical record & scheduling system. Must be able to work in a loud, chaotic, busy environment with clients of all ages. Ability to carry up to 25 lbs. of equipment. Ability to carry out awkward and repetitive movements for an entire 7.75-hour shift, including sitting, standing and/or bending for long periods of time. Comply with appropriate hand hygiene techniques, including regular use of alcohol-based hand sanitizer & antibacterial soap. Perform other administrative duties to support programs & services within the Edmonton Zone Public Health portfolio are required. Duties must be completed with a high level of independence but also interdependent within a larger team environment. Position supports school/HYF programs at Strathcona County Community Health Centre & Fort Saskatchewan Community Health Centre. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to & will become an employee of Primary Care Alberta.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Responsibilities

• Transition Company: Primary Care Alberta

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Formal medical office administration education from a recognized post-secondary institution required. An equivalent combination of education and experience may be considered acceptable. Minimum 1 year recent (within 3 years at a 0.50FTE of greater) in related experience working in an administrative support role in a healthcare environment is required. Demonstrated effective written and verbal communication skills. Exceptional customer services and support client navigation including warm hand off to appropriate services. Knowledge of computer technology and applications including website navigation, office or business applications, health database use (iPeople, Netcare, Meditech, Connect Care or other), and MS Office Suite. Work in a fast paced, chaotic, loud environment with competing concurrent priorities. Work with minimal supervision. Work well within a team environment, both locally and across multiple sites/programs. Prioritize workload to meet established turnaround times. Handle frequent interruptions and still meet workload timeline. Previous experience working with diverse communities, groups and/or organizations (i.e. ethno-cultural, equity-setting, racialized, faith-based, LGBTQ2S+, vulnerable, marginalized, persons with disabilities, and persons across all age groups, etc. Must be able to perform within established program parameters. Note: Those selected for an interview will be required to complete a skills assessment.

Preferred Qualifications

Awareness of social determinants of health. Non-violent crisis intervention. BLS.