Administrative Support II

Alberta Health Services; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support II in Edmonton, providing critical information to patients and visitors. This role demands excellent communication and customer service skills, with responsibilities including greeting patients and guiding them effectively through their inquiries. The part-time position offers a competitive hourly wage, aligned with AHS CARES values of professionalism and respect.

Qualifications

• Completion of Grade 12 or equivalent.
• Typing speed of 40 wpm required.
• Recent customer service experience preferred.

Responsibilities

• Provide accurate information to visitors and staff.
• Assist patients in finding their appointment locations.
• Ensure privacy of protected health information.

Skills

Communication Skills

Customer Service

Typing

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

Your Opportunity:

Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible for providing accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this role serves as an ambassador for the organization, demonstrating professionalism and exhibiting traits of courtesy, caring, compassion, and respect.

**Essential functions include:**

• Greeting visitors and providing information on patient locations.
• Assisting patients in determining appointment locations.
• Providing directions verbally and using maps, in a courteous manner.
• Employing effective communication skills, promoting excellent customer service.
• Ensuring the privacy of protected health information according to relevant laws and policies.
• Performing other related duties as assigned, with duties varying based on site, role, and shift.
• Physical requirements include assisting patients in wheelchairs and carrying belongings up to 20 lbs.
• Working independently, with a focus on AHS CARES values.

**Position Details:**

• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Patient Information
• Location: Edmonton Clinic
• FTE: 0.50
• Posting End Date: 22-JUL-2025
• Employee Class: Regular Part Time
• Start Date: 04-AUG-2025
• Hours per Shift: 6, 7.75
• Shift Pattern: Evenings, Weekends
• Minimum Salary: $21.30
• Maximum Salary: $25.89

**Qualifications:**

• Completion of Grade 12 or equivalent.
• Typing speed of 40 wpm, with testing prior to interview.
• Proficiency with Microsoft Office programs.
• At least six months recent customer service/public relations or receptionist experience.
• Preferred: Experience in an Information Desk role and hospital environment.
• Excellent communication skills, both written and oral.
• Ability to work under pressure, adapt to changing priorities, and work independently.
• Availability to work all shifts as required.