Administrative Support Clerk, Public Health

Fraser Health Authority; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional health authority is looking for an Administrative Support Clerk, Public Health in Abbotsford, British Columbia. The successful candidate will manage reception services, process documents, handle client intake, and maintain office supplies. Requirements include a Grade 12 education and an Office Administration Certificate, with strong communication and problem-solving abilities essential. This is a casual position with competitive hourly pay and comprehensive benefits.

Benefits

Comprehensive, 100% Employer-Paid Benefits

Generous vacation time

Immediate pension enrollment

Maternity top-up

TransLink pass subsidy

Additional employee discounts

Qualifications

• Graduation from an approved Office Administration Certificate program.
• 1 year of recent related experience or equivalent combination.

Responsibilities

• Provide reception services and greet visitors.
• Type and prepare documents using word processing software.
• Set up and maintain filing systems.
• Process mail and courier documents.
• Maintain levels of office supplies.
• Arrange meetings and functions.
• Operate office equipment and perform minor maintenance.
• Assist with client intake and scheduling.
• Perform general timekeeping tasks.

Skills

Effective communication in English (verbal and written)

Conflict resolution

Interpersonal skills

Problem solving

Prioritization

Type 40 wpm

Proficient with office equipment

Education

Grade 12 graduation

Office Administration Certificate program

Job description

Overview

Salary CAD $24.76 - $26.38 / hour

Job Title: Administrative Support Clerk, Public Health (Casual) – Public Health, Abbotsford, British Columbia

Abbotsford, known as the Agriculture Capital of Canada, is a large rural city with scenic views and a lower cost of living than Metro Vancouver. The area aims to balance a slower pace with a small-town feel. Abbotsford is on the traditional, ancestral and unceded lands of the Stó:lō (staw-low) people, particularly the Semá:th (Sumas) (sue-mass) and Matsqui (mats-sqwee) First Nations, and is home to the Fraser Valley Métis Association.

What we offer (benefits listed below are subject to eligibility and program terms):

• Comprehensive, 100% Employer-Paid Benefits: full coverage
• Generous vacation time: up to four weeks
• Benefit portability: transfer benefits from another HEABC employer
• Immediate pension enrollment: municipal pension plan from day one
• Maternity top-up: 87% during maternity leave
• TransLink pass subsidy: 50% subsidy on TransLink passes
• Additional employee discounts and perks available
• Eligibility based on employment status

Detailed Overview

Under the general supervision of the Public Health Administrative Supervisor, the role performs a variety of administrative support functions, including reception services, typing technical and non-technical material, word processing, filing, mail processing, courier documents, maintaining office supplies, arranging meetings, operating office equipment, assisting with client intake, and performing timekeeping functions as required.

Responsibilities

• Provide reception services: operate a multi-line switchboard, answer/direct calls, take messages, provide general information, greet visitors, and coordinate with other health departments/organizations as required.
• Type technical and non-technical material using word processing software; input data, maintain registers, and prepare informational/resource packages for clients/families and the public.
• Set up and maintain filing systems for various records; create and label files, develop forms, index materials, and file documents.
• Process incoming/outgoing mail, faxes, reports/records, and courier documents; record, date stamp, sort, and distribute mail; sign for packages as required.
• Maintain levels of stationery and office supplies; prepare requisitions and forward approved orders.
• Arrange meetings and special functions: book rooms, arrange catering, issue invitations, prepare agendas/minutes.
• Operate office equipment (photocopiers, shredders, fax) and perform minor maintenance; report issues to supervisor as needed.
• Assist with client intake: schedule and confirm appointments, collect client information, complete required documentation, and maintain waiting lists.
• Perform general timekeeping: gather hours worked, code hours into payroll, review verification reports, and respond to inquiries as required.
• Performs other related duties as required.

Qualifications

Education and Experience
Grade 12 and graduation from an approved Office Administration Certificate program plus 1 year of recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

• Demonstrated ability to communicate effectively in English (verbal and written).
• Demonstrated ability to deal effectively with others, including in conflict situations.
• Strong interpersonal skills; problem solving, decision making, and sound judgment.
• Initiative, ability to organize work and set priorities in collaboration with others.
• Ability to work independently and in collaboration with others.
• Typing speed of 40 wpm; proficiency with applicable computer equipment and software; ability to operate related office equipment.
• General knowledge of office practices and procedures, and familiarity with relevant acts, regulations, programs, policies and procedures.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the health care system for over two million people in Metro Vancouver and the Fraser Valley in British Columbia. We operate on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and serve 32 First Nations within the Fraser Salish region. We value diversity, uphold respect and inclusion, and are committed to a culturally safe environment.

Together, we are the heart of health care.

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