Administrative Support Agent, Class I

Champlain Regional College; Quebec; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional college in Quebec is seeking an Administrative Service Assistant to perform various customer service and administrative tasks. The candidate must possess a vocational diploma or equivalent, demonstrate excellent communication skills in both English and French, and have strong attention to detail. The role includes managing calls, providing information, and supporting faculty operations. The position offers a salary between $24.36 and $27.24 per hour, with a scheduled work week of 35 hours.

Qualifications

• Proficient in both oral and written communication in English and French.
• Ability to work collaboratively within a team structure.
• Knowledge of administrative processes in an educational environment.

Responsibilities

• Manage communications and inquiries from students and visitors.
• Prepare and organize administrative documents.
• Handle mail distribution and manage the lost and found.
• Oversee room reservations and parking controls.

Skills

Attention to detail

Confidentiality

Excellent communication skills

Interpersonal relationships

Proficient in English

Proficient in French

Proficient with Microsoft Office Suite

Knowledge of online platforms

Knowledge of Cégep network

Education

Diploma of vocational studies (DEP) or secondary school diploma

Job description

Description

Reporting to Mr. Timmy Jones, Coordinator of administrative services, auxiliary services and student services, the incumbent will perform a variety of administrative and customer service duties for the academic and continuing education sectors of the college.

Responsibilities

• Answer, transfer, and place telephone calls and provide information of a general nature.
• Greet, inform, and guide students and visitors to the Campus in accordance with established procedures.
• Prepare various texts and graphs using word processing and spreadsheet software.
• Provide all photocopying services (except exams).
• Receive and distribute in-coming mail including internal mail from students and staff.
• Prepare outgoing mail and bring mail to the main post-office on occasion.
• Enter all room reservations on the central room reservation system.
• Post notices on the bulletin boards.
• In charge of the ‘Lost and Found’ objects of the students
• Distribute mailbox, office and elevator keys and provide photocopier access codes.
• Keep a registry to monitor the lending of the ‘Master Key’.
• Distribute and collect all types of forms from the students.
• Report malfunctioning of parking system to the Buildings and Grounds personnel.
• Control parking gates for visitors from the reception computer.
• Distribute and collect fees for printing and photocopy cards.
• Receive faculty absence notices and enter information in the system
• Ensure the follow-up of the general email College address
• Provide when needed support to the administrative and auxiliary services coordinator
• Perform all other related tasks

Qualifications

• A diploma of vocational studies (DEP) in an appropriate specialty or a secondary school diploma or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority.
• Great attention to detail;
• Show confidentiality;
• Excellent communication skills;
• Ability to establish interpersonal relationships and to work in a team;
• Proficient in English and French, both oral and written;
• Proficient with the Microsoft Office Suite;
• Ability to work with online platforms;
• Knowledge of the Cégep network.

Other information

Required Tests: Language test

Work Schedule: 35 hours per week

Duration of contract: Salary Scale: Between 24.36$ and 27.24$ per hour

Anticipated Start Date: 2025-07-09

Start of Posting Period: 2025-06-23

End of Posting Period: 2025-07-08

Champlain Regional College is an equal opportunity employer and invites candidates to signify their belonging to groups targeted by the Act respecting equal access to employment in public bodies.

Comments: We thank all applicants for their interest, however only those selected for an interview will be contacted.

Note that a cover letter is mandatory with your application, therefore please be sure to submit yours.

If you are applying from a mobile device (smartphone, tablet), you will receive an acknowledgment email inviting you to attach your CV in order for your application to be considered.