Administrative Coordinator

Aston Carter; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A logistics company is hiring an Administrative Coordinator in Surrey, BC. The role involves processing shipping documents, customer service, and various administrative tasks. Candidates should have strong communication skills, customer relationship experience, and proficiency in Microsoft Office. This is a long-term contract position with competitive pay and an onsite work environment.

Benefits

Pension plan access after becoming permanent

Social events fostering community

Qualifications

• Minimum of secondary education, with a preference for post-secondary education.
• Strong communication skills and the ability to meet deadlines in a fast-paced environment.
• Ability to work independently with minimal supervision.

Responsibilities

• Process and verify shipping documents.
• Provide exemplary customer service.
• Schedule appointments and perform clerical duties.
• Audit shipping documents for accuracy.

Skills

Customer relationship building

Accountability

Collaboration

Effective communication

Resilience

Teamwork

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

AS400

Job description

Job Title: Administrative Coordinator

Job Description

As an Administrative Coordinator, you will be responsible for processing and verifying shipping documents, providing exemplary customer service, scheduling appointments, and performing various clerical and administrative duties. Attention to detail is crucial for this position as it supports the commitment to delivering an exceptional customer experience.

Responsibilities

• Make telephone calls and send emails to centralized customer service.
• Book delivery appointments via phone and email.
• Bill accessorial and additional fees as required.
• Maintain group email boxes and answer queue calls when needed.
• Receive calls from drivers not delivering freight for specific reasons, log and note comments.
• Scan, photocopy, and fax documents.
• Perform other administrative duties as required, including pulling reports.
• Audit shipping documents for accuracy, correct and report to supervisor as needed.
• Understand Federal Transportation Compliance documentation and react to and report non-compliance.

Essential Skills

• Strong customer relationship building and customer-centric solution delivery.
• Accountability and commitment meeting.
• Collaboration and partnership building.
• Courage to address difficult issues and communicate effectively.
• Consistent achievement of results under tough circumstances.
• Resilience in rebounding from setbacks and adversity.
• Engagement in creating a motivated climate for organizational objectives.

Additional Skills & Qualifications

• Minimum of secondary education, preference for post-secondary education or equivalent experience.
• Previous transportation or operational experience is preferred.
• Experience with AS400 is an asset.
• Proficiency in Microsoft Office products.
• Advanced communication skills.
• Ability to meet deadlines in a fast-paced environment.
• Teamwork capability.
• Ability to work independently with little supervision.

Work Environment

The position is located in a growing terminal in Canada with a stable and long-term employment outlook. The work schedule is Monday through Friday, from 2 : 00 PM to 10 : 30 PM, and is transit accessible. The work environment includes extended periods of sitting at a workstation, working on a computer or phone, and requires close vision and intense visual concentration over 70% of the time. Noise from loading docks may be present. The role offers a supportive culture with an open-door policy and numerous social events to foster a family-like atmosphere. Once permanent, candidates will have access to a pension plan.

Job Type & Location

This is a long term Contract position based out of Surrey, British Columbia.

Pay and Benefits

The pay range for this position is $22.00 - $22.00 / hr.

Workplace Type

This is a fully onsite position in Surrey, BC.

Equal Opportunity Statement

Aston Carter is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.