Administrative Assistant - Senior

Cynet systems Inc; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering firm located in Alberta, Canada, is seeking a skilled individual to coordinate design work and manage projects. The role requires excellent communication, problem-solving skills, and proficiency in Microsoft Office and CXone. The ideal candidate should have a relevant high school diploma and considerable experience in a call center environment. Responsibilities include collaborating with engineers, producing necessary documentation, and providing exceptional support to enhance project efficiency.

Qualifications

• Clear verbal and written communication skills are essential.
• Ability to read electrical and pneumatic schematics is necessary.
• Experience troubleshooting complex equipment and systems is preferred.

Responsibilities

• Plan, develop, and review design work on medium-size projects.
• Produce drawings and documentation per established design.
• Coordinate with engineers and specialists on technical tasks.

Skills

Excellent verbal and written communication skills

Research, analysis, and problem-solving experience

Strong organizational skills

Attention to detail

Experience using Microsoft Office Suite

Experience in a call center

Education

High School Diploma/GED

Relevant post-secondary education in office administration

Tools

CXone

AutoCAD

SolidWorks

Job description

Job Description

Responsibilities

• Plans, develops, coordinates and reviews design work within a small-size PD&P design work group on medium-size projects or assignments supporting global business units.
• Produces drawings and documentation per established design and scope, including earthwork, drainage, road design, foundation, and steel detailing.
• Ensures PD&P systems designs comply with installation codes, regulations, and standards.
• Coordinates with PD&P engineers, scientists, specialists, designers and drafters on daily technical work.
• Communicates complex technical issues and recommends solutions to upper management.
• Facilitates technical discussions with clients, suppliers and regulators.
• Prepares or oversees PD&P design estimates and work plans based on project scope, schedule and budget.
• Develops Engineering Department Procedures (EDPs), client design guides, Standard Computer Applications (BSAPs) and administrative practices.
• Coordinates with client representatives to obtain approvals on phases of work.
• Reviews key PD&P engineering drawings, calculations and bid summaries.
• Mentors PD&P designers and drafters through on-the-job training.
• Validates and processes requests.
• Supports implementation and ongoing requirements of the Child Care Accountability Program.
• Validates and assesses client information as per policy for Affordability and Child Care Subsidy Grants.
• Verifies information through cross‑match systems or manually with relevant departments.
• Communicates required documentation verbally or in writing.
• Monitors and follows up on changes in client circumstances.
• Maintains information in the Family Portal to generate payments for Affordability and Child Care Subsidy Grants.
• Stays updated on policies and procedures.
• Analyzes suspected fraud cases.
• Reviews documentation to determine overpayments or referrals to Debt Collections or Fraud Department.
• Compiles supporting data for action and testifies in court if required.
• Monitors payment of funds.
• Reviews reports for items such as age transitions and school starts for children.
• Conducts payment adjustments.
• Documents interactions and maintains accurate records.
• Ensures confidential data compliance with FOIP Act.
• Provides exceptional support and guidance to child care providers, parents, and guardians.
• Collaborates with team members to improve service quality and efficiency.

Requirement / Must Have

• High School Diploma/GED (Yes/No)
• Excellent verbal and written communication skills; ability to collaborate with diverse groups (2 Years)
• Research, analysis and problem‑solving experience (2 Years)
• Clear verbal and written communication skills (Yes/No)
• Strong organizational skills; ability to prioritize multiple tasks (Yes/No)
• Strong attention to detail (Yes/No)
• Experience using Microsoft Office Suite (2 Years)
• Experience using CXone (2 Years)
• Experience in a call center responding to inquiries via phone/email and tracking notes (2 Years)

Should Have / Nice To Have

• Relevant post‑secondary education in office administration (degree/diploma/certificate) (Yes/No)

Knowledge / Basic Skills

• Time management skills to ensure timely task completion.
• Strong interpersonal and communication skills for team interactions.
• Mechanical, pneumatic and electrical skills; ability to troubleshoot and repair complex equipment.
• Ability to read electrical and pneumatic schematics.
• Ability to interpret technical manuals, blueprints, diagrams and equipment specifications.
• Flexibility in working with varied equipment, processes and projects.
• Understanding of trades mathematics, calibration techniques and precision measuring instruments.
• Strong mental and visual attention for accuracy and tolerances.

Technical Knowledge

• Use of PC including MS Excel and MS Word.
• Maintenance, troubleshooting and repair of mechanical, pneumatic, hydraulic and electrical components.
• Ability to read and interpret electrical and mechanical diagrams for complex automated systems.
• Aptitude in hydraulics and pneumatics.
• Ability to use multimeter.
• Knowledge of sensor technology.
• Basic plumbing (fluid and pneumatic).
• Power transmission (gear boxes, motors, belt and chain drives).
• Electrical troubleshooting from low-level signals up to 480 VAC.

Preferred Experience

• Troubleshooting Industrial Control Systems (instrumentation, ladder logic, relay logic, VFD, servo).
• Knowledge of PLC operations, robotics and vision systems.
• Mechanical design (AutoCAD, SolidWorks).
• SAP maintenance module or equivalent system.
• Basic skills in mill, lathe, welding and bearing press.

Qualification and Education

• Bachelor’s degree (or international equivalent) with 8–10 years relevant experience.
• 12–14 years of relevant work experience.