Administrative Assistant - Full-time - In Office (Vancouver, BC Canada)

SCM; Vancouver; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading insurance services provider in Vancouver is seeking a Full-time Administrative Assistant to support the ClaimsPro team. You will provide efficient administrative support, handle client correspondences, and maintain data entry within claims management software. The ideal candidate will have a strong background in office administration and excellent interpersonal skills. This role offers a competitive salary in a fast-paced environment.

Qualifications

• Grade twelve diploma is required.
• Post-secondary diploma in Office Administration is preferred.
• High attention to detail is critical.
• Proven ability to work well within a team environment.

Responsibilities

• Set up and prepare new claims assignments to internal adjusters.
• Maintain positive customer service approach ensuring timely inquiries.
• Transcribe data from source documents for adjuster review.
• Process client invoicing for claims and prepare files for closure.

Skills

Organizational skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

Grade twelve diploma

Post-secondary diploma in Office Administration

Tools

MS Office (Excel)

Claims management software

Job description

ClaimsPro LP Administrative Assistant – Full-time – In Office (Vancouver, BC Canada)

Loss Adjusting is a fast‑paced, complex field of insurance with no two files quite the same. Whether it be a home fire, a fender‑bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

Salary Range: $35k – $45k per year.

ClaimsPro relies on its Administrative Assistants to support the branch staff and producers in delivering quality service to our clients.

The key focus of the position is to provide effective and efficient administrative support within a fast‑paced environment. Duties include typing and computer work on our internal software program and MS Office (Excel) file coordination, filing, reception duties, and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Responsibilities

• Set up and prepare new claims assignments to internal adjusters in accordance with predetermined KPIs and client guidelines.
• Maintain a positive “can do” attitude and customer service approach, ensuring all inquiries are dealt with in a timely manner.
• Professional telephone manner and excellent communication skills, both written and verbal.
• Problem solve and work well independently and in a team environment.
• Strong organizational skills with the ability to reprioritize tasks and manage time effectively.
• Team player with excellent interpersonal skills, interacting with all individuals at all levels within the organization.
• Work well under pressure and maintain composure in a fast‑paced and changing environment.
• Maintain applicable information and data entry within internal claims management software.
• Send appropriate client acknowledgements, confirmations, and correspondences to clients, claimants, legal representatives, and other parties involved on various claim files.
• Transcribe data from source documents following standardized procedures, using coding skills and judgement for review by the adjuster.
• Collate reports and statements.
• Process client invoicing for claims and prepare files for closure.
• Administrative support to the branch manager and administrative supervisor as needed.
• Answer phones and forward calls in a timely, professional, and efficient manner.
• Other duties as assigned.

Qualifications & Experience

• Grade twelve diploma.
• Post‑secondary diploma in Office Administration preferred.
• Previous experience within a dynamic team preferred.
• Experience in an administrative support environment preferred.
• Any insurance experience is an asset.
• High attention to detail.
• Ability to manage changing priorities and strong organizational skills.
• Initiative, follow‑up skills, and professionalism.
• Maintain a high level of confidentiality.
• Proven ability to work well within a team environment.
• Intermediate experience with Word and strong Excel skills required.
• Aptitude and ability to learn other computer applications as required.
• All prospective employees must pass a background check.

Environment / Working Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.