Administrative Assistant - Dispatcher

Advantage Personnel; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent transportation company located in Ottawa, ON is seeking a Dispatcher. The role involves scheduling and dispatching drivers, managing on-time performance of deliveries, and ensuring effective communication with drivers and clients. Ideal candidates possess dispatching experience in the LTL transport environment and strong organizational and communication skills. Weekly pay and a diverse working environment offered.

Benefits

Weekly pay

Vacation pay accrual

Diverse working environment

Qualifications

• 6 months to 1 year of previous Transportation/Trucking Industry experience required.
• Dispatching in a Less than Truck Load (LTL) transport environment, city/local dispatching.
• Working knowledge in software applications such as Word, Excel, Outlook, etc.

Responsibilities

• Schedule and dispatch drivers to pick up and deliver loads.
• Act as the reliable point of contact for drivers.
• Manage on-time performance of deliveries.
• Ensure timely deliveries/pickups of freight.

Skills

Excellent organization skills

Ability to work in a fast-paced environment

Excellent communication skills

Bilingualism

Tools

Word

Excel

Outlook

Job description

Title: Dispatcher

Job Details

• Pay: $20/hr
• Shift: Monday-Friday
• Hours: 8 AM - 4 PM
• Location: Ottawa, ON-East

We're actively hiring on behalf of one of Canada's best family-owned and operated transportation companies located in Ottawa, ON. Within this role, you will be integral to the day-to-day functions of the terminal. You will ensure timely deliveries/pickups of various freight and communicate effectively with all drivers, customers, and management team members.

RESPONSIBILITIES

• Schedule and dispatch drivers to pick up and deliver loads to and from customer locations.
• Act as the reliable point of contact for drivers to successfully balance the driver's health and safety with customer requirements.
• Work closely with dock staff to review inbound freight manifest and prioritize trailers accordingly.
• Assist in achieving the objectives of the pick-up and drop-off (P&D) operations, such as % on-time delivery/stops per hour.
• Manage on-time performance of deliveries.
• Maintain contact with drivers throughout the day.
• Bring to the attention of the Driver Trainer and/or Driver Management team any driver problems impacting the operation (P&D or Dock).
• Plan the P&D activities and staffing required to meet the objectives (and to advise the Driver Trainer of the requirements).
• Ensure drivers are aware of all/any unusual delivery/pickup requirements and update the system.
• Ensure drivers are made aware of all appointment deliveries, cash collects, and C.O.D.'s (Cash on Delivery).
• Prioritize and assign pickups to drivers to ensure maximum efficiency.
• Familiarize yourself with all P&D routes and any problem areas.
• Ensure all appointment freight is brought to the attention of the AM Operations Supervisor and is loaded in a way to ensure on-time delivery.
• Monitor and track all equipment as assigned or moved.
• Perform driver checkout as required.
• Assist drivers in resolving any conflicts in a professional manner.
• Ensure all updates in the system are done in real-time for statuses of all trucks and trailers.

REQUIREMENTS

• Dispatching in a Less than Truck Load (LTL) transport environment, city/local dispatching.
• 6 months to 1 year of previous Transportation/Trucking Industry experience required.
• Excellent organization skills.
• Ability to work in a fast-paced environment.
• Excellent communication skills, with the ability to communicate in a diverse environment.
• Bilingualism is considered a strong asset.
• Working knowledge in software applications such as Word, Excel, Outlook, etc.

WHAT WE OFFER

• Weekly pay
• Vacation pay accrual
• Diverse working environment