administrative assistant, dental

Government of Canada; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

A public service organization in Metro Vancouver is seeking an office support professional to coordinate communications and assist clients. The ideal candidate will possess a Bachelor's degree and strong organizational skills. Responsibilities encompass scheduling, record keeping, and customer service in a fast-paced environment. This role requires excellent interpersonal abilities and a focus on detail, offering benefits including free parking. Note: Work is strictly on-site without remote options.

Benefits

Free parking available

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to work under pressure with tight deadlines.
• Experience with customer service and clerical duties.

Responsibilities

• Coordinate the flow of information.
• Interview patients to obtain case histories.
• Schedule and confirm appointments.
• Maintain filing system and office procedures.
• Provide customer service and assist clients.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Organized

Team player

Flexibility

Judgement

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Outlook

Electronic mail

MS Windows

Word processing software

Spreadsheet

Electronic scheduler

Job description

Overview Languages

English

Education

• Bachelor's degree
• or equivalent experience

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• Mandarin
• Cantonese

Work setting

• Clinic
• Private sector
• Urban area

Responsibilities Tasks

• Coordinate the flow of information
• Interview patients to obtain case histories
• Open and distribute regular and electronic incoming mail and other material
• Schedule and confirm appointments
• Complete insurance and other claim forms
• Maintain filing system
• Order supplies and maintain inventory
• Determine and establish office procedures and routines
• Initiate and maintain confidential medical files and records
• Perform data entry
• Provide customer service
• Send invoices
• Record and relay information
• Provide directory assistance
• Provide basic information to clients and the public
• Perform clerical duties, such as filing and sorting and distributing mail
• Order office supplies
• Obtain and process information required to provide customer service
• Maintain work records and logs
• Greet people and direct them to contacts or service areas
• Calculate billing charges
• Answer telephone and relay telephone calls and messages
• Operate switchboard or telephone system
• Receive and issue payments
• Relay service to persons with disabilities

Experience and specialization

Computer and technology knowledge

• MS Word
• Electronic mail
• MS Excel
• MS Windows
• MS Outlook
• Word processing software
• Spreadsheet
• Electronic scheduler

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Sitting
• Tight deadlines

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Benefits

Other benefits

• Free parking available