Administrative Assistant - DCC Hail - Winnipeg

AutoCanada; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Employee vehicle purchase & service

Employee assistance programs

Career development opportunities

Job summary

AutoCanada is seeking an experienced Administrative Assistant to support our Service and Sales teams at the Winnipeg Collision Centre. You will perform administrative and reception tasks including service warranty processes, while helping ensure smooth daily operations.

The role emphasizes data entry, customer communications, appointment coordination, and maintaining accurate records within internal systems. A positive, professional demeanor and strong MS Office skills are essential.

Qualifications

• Must have customer service experience.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to handle confidential information with discretion.
• French language skills are an asset.

Responsibilities

• Manage data entry, formatting, editing, proofreading of documents and related tasks.
• Respond to and distribute incoming communication.
• Provide general administrative support to the service and sales teams.
• Answer customer calls and provide information regarding insurance claims.
• Make outbound calls to schedule appointments and provide status updates.
• Update internal systems with detailed notes.
• Assist with in-person customer service and office work.

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Confidentiality

French (asset)

Education

Post-Secondary Education in Business Administration or related field

Tools

MS Office (Outlook, Excel, Word)

Job description

Join the ride!

Position : Administrative Assistant

Collision Centre: DCC Hail - WinnipegLocation: Winnipeg, MB

Classification: Full time, immediate vacancy

Part of a bigger team.

DCC Hail-Winnipeg is a trusted name in paintless dent repair, recognized for our expertise and commitment to excellent results. Since 2001, we have expanded our reach while maintaining strong partnerships throughout Canada and other key markets. Using streamlined systems and proven processes, we help ensure repairs are completed efficiently and professionally. We are seeking motivated individuals who want to build their careers with a growing and respected organization. Join our team and be part of a company committed to strong service, teamwork, and continuous improvement.

Your area of focus.

We are seeking an experienced Administrative Assistant to assist our Service and Sales teams with a variety of administrative and reception work including service warranty.

What drives your day-to-day?

• Manage data entry, formatting, editing, proofreading of various documents and other related tasks
• Monitor, screen, respond to and distribute incoming communication
• Provide general administrative support and support the general organizational administrative function as required
• Answer customer calls and provide answers to questions accordingly concerning their insurance claim(s)
• Outbound calls to customers to schedule appointments (Estimates and Repairs)
• Outbound calls to customers with status updates
• Assist with customer appointment check-ins and customer deliveries
• Update internal systems with detailed/accurate notes
• Assist with in person customer service as well as office work

What Are The Must-haves...

• Post-Secondary Education in Business Administration or related field is an asset
• Excellent verbal and written communication skills with a keen eye for detail
• 1 year of customer service
• Excellent computer skills in MS Office, including Outlook, Excel, and Word
• Outstanding organizational and customer service skills
• A performance-driven attitude to accomplish all tasks with minimal supervision
• Ability to maintain confidentiality of highly sensitive information
• Ability to speak French is an asset

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics.

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.

As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities.

We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.

AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities.

If you need accommodation during the recruitment process, please inform your recruiter.