Administrative Assistant - Bilingual - Advanced

Mindlance; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Montreal is seeking an experienced Administrative Assistant - Bilingual to manage client relationships and enhance service delivery. The ideal candidate will possess over 3 years of financial services experience and an undergraduate degree. This role requires strong communication and client management skills, focusing on improving operational efficiency and client satisfaction.

Qualifications

• 3+ years of progressive financial services experience.
• 3+ years managing clients with a global footprint.
• High level of technical operational expertise.

Responsibilities

• Communicate directly with client leaders.
• Manage client activity logs and ensure service standards.
• Support Client change events and improve client satisfaction.

Skills

Financial services experience

Client management

Technical operational expertise

Project/program support

Change management skills

Client facing abilities

Education

Undergraduate degree in Commerce, Economics or Business

Job description

Overview

Job Title: Administrative Assistant - Bilingual

Location: Montreal, QC (Onsite)

Duration: 12 + Months

Daily Responsibilities

• Communicate directly with client leaders with a focus on: technology, model simplification, greater efficiency and automation of client process, and identify, predict and proactively manage future state developments.
• Manage client activity logs including day to day activities/issues and on-boarding events. Ensure the Client service standards are met through daily review of key data, issue tracker and query management.
• Support the management and execution of all Client change events including regulatory and industry change, and client-imposed change.
• Support all initiatives aimed at improving and enhancing overall client satisfaction with I&TS services and for providing technical expertise to support clients’ objectives.
• Conduct client analysis based on KPI data, query logs, action logs, BAU information, client information, to assess service offering and performance.

Must Have Skills

• 3+ years of progressive financial services experience
• 3+ years’ managing clients with a global footprint
• Undergraduate degree preferably in Commerce, Economics or Business
• High level of technical operational expertise and ability to understand operating models end to end and business drivers
• Experience in project/program support; knowledge of risk management
• Demonstrated change management skills with excellent client facing abilities
• Ability to operate alongside senior leaders, and functional leads

Mindlance Consulting Inc. (AP-2303285) is a licensed temporary staffing agency in the province of Quebec

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process