Administrative Assistant

Victoriaville & Co.; Saint-Ferréol-les-Neiges; On-site; CAD 40,000 - 60,000; Full time

Job summary

A local service company in Quebec is seeking a Bilingual Administrative Assistant to support management with administrative tasks and serve as the first point of contact for customer service. Responsibilities include answering communications in both French and English, coordinating with team members, and handling transactions. Ideal candidates are bilingual, with strong communication skills and experience in customer service. Benefits include group insurance and 3 weeks of vacation upon hiring.

Benefits

Group insurance

Wellness program

RRSP

3 weeks of vacation upon hiring

EAP (Employee Assistance Program)

Qualifications

• 2 to 3 years of experience in customer service.
• Experience in the funeral industry (an asset).

Responsibilities

• Answer phone calls and emails received at reception, in French or English.
• Respond to inquiries or direct them to the appropriate person.
• Work in collaboration with the Customer Experience Specialist.
• Complete orders on the transactional website.
• Monitor and follow up on assigned email inboxes.
• Submit the payroll report after approval.
• Send out documents.
• Process received payments.

Skills

Bilingual in French and English

Strong oral and written communication skills

Proficient in Microsoft Office 365

Education

DEP in Administration

Job description

The incumbent in this role assists management with administrative tasks while serving as the first point of contact for customer service. Under the supervision of the CSC Manager, the Bilingual Administrative Assistant will be responsible for the following tasks :

Responsibilities

• Answer phone calls and emails received at reception, in French or English.
• Respond to inquiries or direct them to the appropriate person in the correct department.
• Work in collaboration with the Customer Experience Specialist.
• Complete orders on the transactional website.
• Monitor and follow up on assigned email inboxes.
• Submit the payroll report after approval.
• Send out documents.
• Process received payments.

Skills

• Bilingual in French and English (Highly advanced level)
• Strong oral and written communication skills (in both French and English)
• Proficient in Microsoft Office 365

Education

• DEP in Administration
• 2 to 3 years of experience in customer service
• Experience in the funeral industry (an asset)

Benefits

• Group insurance
• Wellness program
• RRSP
• 3 weeks of vacation upon hiring
• EAP (Employee Assistance Program)