Administrative Assistant

University of Ottawa; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian university in Ottawa seeks an organized administrative support professional. This role requires excellent communication and organizational skills, a minimum of two years of experience, and bilingual proficiency in English and French. Join a dynamic team focused on enhancing educational experiences while handling various administrative tasks. Competitive compensation and a commitment to diversity are offered.

Benefits

Inclusive work environment

Commitment to employment equity

Qualifications

• Minimum two (2) years of demonstrated experience in a similar role.
• Experience interpreting and applying policies and regulations.
• Ability to work under pressure while meeting strict deadlines.

Responsibilities

• Performs administrative tasks to support departmental operations.
• Provides administrative support for organizing meetings and events.
• Welcomes visitors and responds to customer requests for information.
• Controls inventory of supplies and tracks demand.
• Drafts and maintains internal documentation.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Bilingualism (English and French)

Education

Postsecondary education in administration and office technology

Tools

Windows

Word processing software

Spreadsheets

Databases

Email

Job description

About Teaching and Learning Support Services the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno-pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population. Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa. Our team is comprised of professionals in university education and educational technology specialists in an academic environment. The TLSS provides unique and essential content to the University of Ottawa.

Position Purpose:

Reporting to the Director, Teaching and Learning Support Service, assists with and performs a variety of tasks to support the administrative operations of a department, specific program or event, while ensuring compliance with applicable policies and procedures.

Responsibilities:

• Administrative Tasks: Performs a variety of administrative tasks to support the operations of the department/program/event, such as entering and updating data, drafting and preparing a variety of documents, and managing schedules and mail, in keeping with uOttawa quality standards.
• Meeting Organization: Provides administrative support for organizing and coordinating meetings and events to ensure they run smoothly. For this purpose, reserves meeting rooms, makes any necessary catering arrangements, and prepares meeting agendas and any other documents.
• Customer Service: Welcomes people who arrive in person; responds appropriately to general requests for information from customers and guides them in applying the general internal procedures of the department/program/event with a view to providing high quality service. Requests for information may be received and handled in person, by email, by phone or by mail.
• Purchasing and Inventory Control: Makes decentralized purchases of goods and services for the department/program/event, on purchase order or on credit card, in compliance with all relevant policies. Controls an inventory of various supplies, tracks the demand and replenishes stock to meet the needs of internal clients.
• Reporting: Provides various simple reports, on a scheduled or ad-hoc basis, on activities of the department/program/event to support ongoing operations and strategic planning.
• Records Management: Implements and maintains an effective filing and records management system to preserve confidentiality of the records and ensure that complete and accurate documentation is available for future reference or audit purposes. Maintains accurate records of key holders and related security access information for staff of the sector to ensure confidentiality of the records.
• Documentation: Drafts and updates documents for internal use on procedures, processes and systems related to the incumbent’s responsibilities.
• Coordination of Junior Workers: As needed, delegates tasks to more junior resources, mainly students hired as part of the Work-Study Program (WSP), and ensures that tasks are completed according to the stated norms and instructions.

What you will bring:

• Postsecondary education in administration and office technology, or an equivalent combination of education and work experience
• Minimum two (2) years of demonstrated experience in a similar role
• Experience with computer systems and applications such as Windows, word processing software, spreadsheets, databases, the internet and email
• Excellent communication, interpersonal and customer service skills
• Experience interpreting, explaining and applying policies and regulations
• Experience in bilingual administrative writing
• Experience producing reports
• Ability to produce high quality work under pressure while meeting strict deadlines
• Initiative, self-reliance and good judgment
• Strong organizational skills
• Bilingualism – English and French (spoken and written)

Key Competencies at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

For front-line positions with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.