Administrative Assistant

Water Technologies; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading environmental services company is seeking an Administrative Assistant in Edmonton to manage order processes and enhance customer satisfaction. The ideal candidate will possess strong organizational and communication skills, ensuring seamless coordination between customers and production teams. This role involves mentoring new employees and improving operational efficiency in a fast-paced environment.

Qualifications

• Proficient in order management processes.
• Experience in customer service and cross-functional collaboration.
• Ability to mentor new team members.

Responsibilities

• Coordinate end-to-end order management.
• Act as liaison between customers and production teams.
• Handle inquiries and maintain communication with stakeholders.

Skills

Organizational skills

Communication abilities

Problem-solving

Job description

Overview

Description

du poste >

COMPANY DESCRIPTION

Veolia is a global leader in environmental services, operating across all five continents with nearly , employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

JOB DESCRIPTION

The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts as a critical liaison between customers, production teams, and internal stakeholders to facilitate timely order fulfillment while proactively identifying and resolving potential obstacles. The position requires strong organizational skills to accurately process orders, coordinate with plant operations for scheduling, and manage urgent expediting requests. As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives to enhance operational efficiency and customer satisfaction. The ideal candidate will demonstrate excellent communication abilities, cross-functional collaboration skills, and a proactive approach to problem-solving in a fast-paced environment. This role will report directly to the Plant Manager.