Administrative Assistant

Royal Bank of Canada>; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading wealth management firm in Edmonton is seeking an Administrative Assistant to provide exceptional service and support to clients and the Advisor team. You will ensure smooth operations by managing client account administration, responding to inquiries, and assisting with onboarding new clients. The ideal candidate is detail-oriented, organized, and has strong communication skills. This role offers competitive compensation and comprehensive benefits.

Benefits

Comprehensive Total Rewards Program

World-class training program

Opportunities for development

Qualifications

• Strong skills in working with various business applications/technology.
• High level of time management and organization skills.
• Demonstrated skills in providing world-class client service.

Responsibilities

• Impact client experience through execution of client account administration.
• Maintain existing client accounts and identify opportunities.
• Become well-versed in internal controls and regulatory requirements.
• Respond to client inquiries in an understanding manner.
• Assist the Advisor team in onboarding new clients.
• Manage incoming communications from clients and partners.
• Update the team’s communication channels.

Skills

Communication

Data Entry

Detail-Oriented

Email Services

Office Administration

Presentation Software

Spreadsheet Software

Teamwork

Time Management

Word Processing Software

Job description

What is the opportunity?

The RBC Dominion Securities branch located in Edmonton South is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
• Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
• Tap into your superior problem resolution skills to provide proactive client service.
• Effectively manage incoming communications from clients, Advisors and other internal and external partners.
• Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Communication
• Data Entry
• Detail-Oriented
• Email Services
• Office Administration
• Presentation Software
• Spreadsheet Software
• Teamwork
• Time Management
• Word Processing Software

Additional Job Details

• Address: 1074 103A ST SW:EDMONTON
• City: Edmonton
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-08-28
• Application Deadline: 2025-09-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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