Administrative Agent (E&C)

Ymca Gta; Pickering; On-site; CAD 45,000 - 60,000; Full time

Job summary

The YMCA of Greater Toronto is seeking an Administrative Agent in Pickering to support Employment & Community programs. You will perform data entry, handle inquiries, provide referrals, and maintain files with accuracy, working across databases and community services.

You will liaise with employers and participants, prepare reports, and assist with general office tasks including mailing and deposits. A diploma and customer-focused mindset are essential.

Qualifications

• Completion of a Community College Diploma preferred with a minimum of two years related experience.
• Advanced computer skills with Microsoft Office: Word, Excel, Power Point; Outlook
• Organized and detail-oriented with professional office systems and procedures
• Excellent communication and customer service skills
• Oral and written communication in English and French is an asset
• Flexibility regarding evenings and weekends

Responsibilities

• Engage in extensive data entry into Ministry database and YMCA database, ensuring accuracy and data integrity.
• Manage inbound telephone inquiries and walk-in traffic.
• Provide information and referral services for YMCA and community programs.
• Liaise with employers and participants via outbound calls to gather information and track outcomes.
• Maintain complete files and data management system; accurate activity records and reports.
• Assist with mailing, filing, month end JVs and typing correspondence as required.
• Handle bank deposits and petty cash reconciliation.
• Represent YMCA of Greater Toronto's philosophy to the community and families.
• Perform other related duties as required

Skills

Data entry

Customer service

Telephone handling

Organizational skills

Bilingual English/French (asset)

Education

Community College Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Pickering YMCA Employment & Community Services Pickering, ON L1V, CAN

Location: Pickering Employment & Community

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract -Up to March 31, 2027 (Existing Vacancy)

Number of Vacancies: 1

Anticipated Start Date: November 13, 2026

Deadline to Apply: October 28, 2026 by 5:00 pm

Be the Spark! Join our dynamic Employment & Community Team, where every day is different, and you will always be engaged with meaningful work!

The Administrative Agent provides a combination of reception, clerical and delivery support to our Employment & Community programs.

In this role, you will:

• Engage in extensive data entry into Ministry database and YMCA database. Checking for accuracy and data integrity.
• Manage inbound telephone inquiries and walk-in traffic.
• Provide information and referral services to meet customer needs, handle inquiries regarding the YMCA and local community programs and services.
• Provide outbound telephone services such as liaising with employers and participants, gathering information and tracking outcomes; maximizing the service opportunities of every call.
• Maintain complete files and data management system.
• Maintain accurate activity records and participant information and compiles regular statistical reports for the Program, Association and Funders.
• Assist with administrative procedures such as mailing, filing, month end JV’s and typing correspondence as required.
• Bank deposits and petty cash reconciliation.
• Represent and communicate the YMCA of Greater Toronto's philosophy to the community and families.
• Other related duties as required

You bring:

• Completion of a Community College Diploma preferred coupled with a minimum of two years related experience
• Must have advanced computer skills with Microsoft Office; Word, Excel, Power Point; Outlook
• Organized and detail-oriented/Familiar with professional office systems and procedures
• Motivated, positive individual who enjoys the challenge of a fast paced environment
• Excellent communication and customer service skills
• Oral and written communication skills in both English and French is an asset
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written communication skills
• Flexibility regarding assigned schedules, including evenings and weekends
• Access to a motor vehicle an asset, as there is some travel between sites
• Ability to work in an efficient manner independently and as part of a team
• Commitment to diversity, equity, inclusion and building a sense of belonging
• A commitment to uphold strong, safeguarding practices that protect the safety, well-being, inclusion of children and youth
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here .

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our2025-2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here .

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.