Administration & Co-Pay Assistant - 12-Month Contract

American Health Packaging; Canada; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Cencora is seeking an Administration & Co-Pay Assistant to support patient and provider reimbursement processes in Canada. The role focuses on updating patient records, gathering coverage information, and escalating issues as needed to ensure smooth case progression.

The 12-month contract is remote with local Canada requirements; the role emphasizes meticulous data entry, strong communication, and teamwork within a pharmaceutical services environment.

Qualifications

• High School Diploma or GED required.
• 1-3 years’ experience in an administrative role in a pharmaceutical setting.
• Proficiency with Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Follow up with patients to obtain reimbursement-related updates and information for case progression.
• Update and maintain patient files accurately, documenting outcomes and communications.
• Support reimbursement processes by collecting and recording coverage, claims status, and patient access information.
• Escalate issues to appropriate team members as needed.
• Maintain accurate records in applicable systems and department files.

Job description

## Administration & Co-Pay Assistant - 12-Month ContractApply: Remote, ON: Full time: Posted Today: R2616779Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.* Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.* Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.* Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.* Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.* Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.* Maintain accurate and current records in applicable systems and department files.* Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.* Interact with internal team members and management to support resolution of case-related and workload-related issues.* Maintain positive and professional working relationships with associates, management, and other internal stakeholders.* Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.* Perform related reimbursement support duties as assigned..**Education:** * High School Diploma/GED or equivalent experience required. **Work Experience:** * 1-3 years’ experience in an administrative role in a pharmaceutical setting.* In-depth knowledge of the Microsoft Office Suite of applications is essential* Proven accuracy when processes large amounts of data;* Candidate must have strong communication and interpersonal skills.* Ability to work independently and in a team environment.* Adaptability to change and to learn new skills as required. **Skills & Knowledge:*** Communicates effectively in writing and verbally to clarify requests and provide accurate updates.* Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.* Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.* Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.* Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.# **What Cencora offers**We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time# **Equal Employment Opportunity**# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*This posting is intended to fill an existing vacancy for our Administration & Co-Pay Assistant - 12-Month Contract role.