Admin Assistant / Receptionist

Cheswold Park Hospital; Halifax; On-site; CAD 36,000 - 46,000; Part time

Job summary

A healthcare facility in Halifax is seeking a motivated Receptionist to be the first point of contact for service users and visitors. The ideal candidate will have excellent communication and administrative skills, reception experience, and relevant qualifications. This part-time, permanent position offers a flexible working arrangement.

Qualifications

• Experience with Microsoft Word and other Office applications.
• Essential: NVQ Level 2 or RSA II or OCR II (or equivalent) or demonstrated Level II competency.
• Willingness to undertake mandatory Trust training and ongoing development.

Responsibilities

• Reception duties, receiving visitors and handling enquiries in a professional manner.
• Providing administrative support to clinical and support teams.
• Answering and directing incoming telephone calls.

Skills

Communication skills

Reception experience

Organisational skills

Interpersonal skills

Education

NVQ Level 2 or RSA II or OCR II (or equivalent)

Tools

Microsoft Word

Office applications

Job description

Overview

Join Our Friendly Reception Team at Laura Mitchell Health & Well Being Centre, Halifax. The centre is a modern NHS facility providing services for Adult, Older Adult, and CAMHS teams. We are seeking a motivated Receptionist to be the first point of contact for service users and visitors. The role requires excellent communication and administrative skills, with reception experience preferred and an NVQ or RSA Level II qualification (or competency at Level II).

About Us
South West Yorkshire Partnership NHS Foundation Trust operates a community-focused healthcare system. We value diversity and encourage applications from all protected characteristic groups. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Responsibilities

• Reception duties, receiving visitors and handling enquiries in a professional and friendly manner
• Answering and directing incoming telephone calls, taking messages, and dealing with queries
• Providing administrative support to clinical and support teams
• General assistance to the wider team to ensure smooth centre operations
• Room booking management and maintaining a tidy, welcoming reception area
• Produce clear written correspondence and manage data accurately using IT systems
• Maintain stationery supplies and report faults
• Provide cover for other team members as needed

What You’ll Do

• Be the first point of contact for service users and visitors
• Contribute to a positive, person-centred service culture and maintain confidentiality
• Work flexibly to meet service needs and support cross-team collaboration
• Assist with routine office duties appropriate to the role and contribute to service improvement
• Comply with Trust policies, procedures, and guidelines

Qualifications & Experience

• Essential: NVQ Level 2 or RSA II or OCR II (or equivalent) or demonstrated Level II competency
• Essential: Experience with Microsoft Word and other Office applications; ability to maintain diaries, arrange meetings, and work as part of a team
• Desirable: Secretarial/administrative/customer service experience; NHS software knowledge; experience in a busy healthcare setting
• Essential: Ability to organise, prioritise tasks, and maintain confidentiality
• Willingness to undertake mandatory Trust training and ongoing development

Personal Attributes & Skills

• Flexible, responsive, and able to adapt to changing demands
• Strong written and verbal communication, customer care, and interpersonal skills
• Resilience under pressure and ability to handle confidential information
• Respectful, non-judgemental, empathetic, and observant of risk

Working Arrangements

• Contract: Permanent; Part-time with flexible working
• 5 days per week? (Note: text mentions a four-day week with 9:00–17:00 in some lines; choose applicable pattern as per vacancy.)

Important Notices

• The Trust reserves the right to close the vacancy before the advertised closing date if necessary
• We encourage applicants from all protected characteristic groups
• We encourage disclosure if you are using AI to assist with applications

Location

Laura Mitchell Health and Wellbeing Centre, Great Albion Street, Halifax, HX1 1YR