Location: Toronto, Ontario
Overview
This role combines strategic program leadership with hands‑on application development management across digital banking platforms. The ADM Program Manager oversees large‑scale digital transformation initiatives while ensuring the delivery, stability, and evolution of online banking, mobile apps, and related digital channels.
Key Responsibilities
Program Leadership & Digital Transformation
- Lead end‑to‑end delivery of digital initiatives, including online banking, mobile applications, digital onboarding, and omnichannel experiences.
- Align cross‑functional teams across technology, product, design, operations, and compliance.
- Drive customer‑centric innovation through agile methodologies, design thinking, and continuous improvement.
- Oversee program governance, including vendor management, budgeting, timelines, and risk mitigation.
- Ensure alignment with enterprise digital roadmaps, regulatory requirements, and modernization goals.
- Use data‑driven insights (NPS, adoption metrics, journey analytics) to measure impact and guide decisions.
Application Development & Technical Delivery
- Manage engineering teams responsible for building and maintaining digital banking platforms and servicing tools.
- Oversee platform architecture, code quality, release planning, and production stability.
- Translate business requirements into scalable, secure, and high‑performing technical solutions.
- Drive adoption of DevOps practices, CI/CD pipelines, cloud migration, and automation.
- Ensure security, compliance, performance optimization, and resilience across all digital assets.
- Partner closely with product owners to prioritize backlogs and support agile delivery.
Must Have Skills
Key Skills & Experience
- Strong expertise in digital platforms, APIs, cloud‑native architecture, and modern development frameworks.
- Hands‑on experience with Java, .NET, React, microservices, and cloud environments (AWS/Azure).
- Proven leadership in agile delivery, sprint planning, backlog management, and cross‑functional collaboration.
- Demonstrated ability to manage complex programs with multiple stakeholders, vendors, and compliance partners.
- Familiarity with digital identity, authentication, and secure transaction flows.
- Strong understanding of customer journey mapping, CX metrics, and digital performance KPIs.