Adjoint à la gestion des opérations/Operations Management Trainee

Ryder; Montreal; On-site; CAD 51,000 - 53,000; Full time

Job summary

Une entreprise de logistique recherche un gestionnaire de relations clients à temps plein à Montréal. Le candidat doit avoir un baccalauréat et au moins un an d'expérience en service client. Les responsabilités comprennent la gestion des relations avec les clients, la collaboration avec les équipes de vente et l’optimisation des coûts. Le poste offre une rémunération compétitive de 51 000 à 53 000 $ et divers avantages. Le candidat idéal est orienté vers les détails et possède de solides compétences en communication.

Benefits

Rémunération hebdomadaire

Avantages sociaux après 30 jours

10 jours de congé payé à l'embauche

Qualifications

• Minimum 1 an d'expérience en service client avec résolution de problèmes.
• Connaissance de base des finances commerciales et des métriques requises.

Responsibilities

• Gérer les activités de relation client et assurer la satisfaction.
• Coordonner avec le département de location pour maximiser l'utilisation.
• Travailler avec les équipes de vente pour améliorer la satisfaction client.

Skills

Détail orienté

Compétences interpersonnelles efficaces

Capacité à travailler de manière autonome

Compétences en communication verbale et écrite

Bonne gestion du temps

Compétences mécaniques solides

Education

Baccalauréat

Tools

Logiciels de traitement de texte

Tableurs avancés

Job description

Avis aux candidats :

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Notice to Applicants :

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About Ryder

Since nearly 100 years, Ryder has been a global leader in integrated transportation, logistics, and supply chain management solutions. We provide the expertise and resources needed to build and maintain a fleet that drives business success. At Ryder, we are committed to investing in our employees and fostering a collaborative, team‑oriented culture that supports growth at all levels.

As a proud Fortune 500 company, Ryder operates over 800 locations with more than 40,000 employees across the US and Canada. Our dedication to employee satisfaction is a cornerstone of our culture, and we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2025.

About the Job

• Type: Full-time Permanent
• Wage: $51,000 – $53,000
• Shifts: Monday to Friday, 1:00 PM – 9:30 PM
• Location: Anjou, Montreal

Why Ryder?

• Weekly pay
• Comprehensive benefits package available after 30 days
• 10 days of Paid Time Off upon hire
• Deferred Profit Sharing and Retirement Savings Plans
• A safe, friendly, and respectful working environment
• Recognized by Forbes as one of Canada’s Best Employers in 2025

Essential Functions

• Responsible for the customer relationship activities by providing a quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software.
• Basic understanding of business finance, controls, and metrics.
• English is required to collaborate with teams across Canada.

Qualifications

• Bachelor's Degree, required.
• 1 year or more in customer service with issue resolution experience, preferred.
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software, required.
• Basic understanding of business finance, controls, and metrics, required.

Equal Opportunity Employer

Ryder values diversity and inclusion in the workplace and encourages all qualified candidates to apply, including women, visible minorities, aboriginals, and persons with disabilities. Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the recruitment, selection, and assessment process.

Authorization to Work in Canada

All applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a “@ryder.com” email address and will never conduct an online interview via chat, messaging apps, or online questionnaires. Ryder will never ask for payment or banking details and will never solicit personal information outside the formal submitted application.

Current Employees

If you are a current employee at Ryder, please log in to Workday to apply through the internal application process.

Contact

Recruiter: Massinisa Belguesmia
E‑mail: [e-mail]