Additive Support Engineer (Remote, US)

AON3D; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading additive manufacturing company in Canada is looking for an Applications Support Engineer to provide technical support and training for 3D printing technologies. The role involves traveling up to 50% of the time across the USA and Canada, and requires a strong background in engineering and customer relations. Candidates should have over 5 years of relevant experience and a post-secondary degree in a technical field. This is a remote position with initial training in Montreal.

Qualifications

• 5+ years of experience in a technical service role within the 3D printing industry.
• 2+ years of experience in a customer-facing role.
• Experience with writing reports and technical documentation.

Responsibilities

• Provide hands-on troubleshooting and technical support.
• Travel to customer sites to train users on 3D printing.
• Develop training materials including guides and manuals.

Skills

Technical troubleshooting

Customer service

Communication skills

CAD software

Design for Additive Manufacturing (DfAM)

Education

Post-secondary degree in science, engineering, additive manufacturing, or related field

Tools

PrusaSlicer

CAD software (SolidWorks, Fusion 360)

Job description

Join our applications engineering team as a Applications Support Engineerand play a critical role in empowering users to succeed with our flagship 3D printer. You'll work hands-on with cutting-edge hardware technology and simulation software, travel to customer sites, and help businesses integrate additive manufacturing into their workflow to drive real impact.

Expectations:

• Applications engineering - tackle complex customer challenges, providing hands‑on troubleshooting and technical support while providing feedback to the product and engineering teams.
• Travel up to 50% of the time to customer sites across the USA and Canada, training customers to print their parts successfully.
• Analyze printer performance and customer usage patterns, providing data‑driven insights to improve product development.
• Work closely with sales and marketing to refine the customer onboarding process and identify gaps in knowledge transfer.
• Collaborate with the applications engineering team to optimize slicing strategies and print processes for customers.
• Develop high‑quality training materials, including printing guides, process manuals, and technical documentation.
• Innovate slicing solutions for complex geometries, applying Design for Additive Manufacturing (DfAM) principles to enhance printability and efficiency.

Qualifications:

• Post‑secondary degree in science, engineering, additive manufacturing, or a related technical field.
• 5+ years of experience in a technical service role or in an applications engineering position within the 3D printing industry
• 2+ years of experience in a customer facing role
• Experience with CAD software and Design for Additive Manufacturing (DfAM)
• Experience in writing reports and technical documentation
• Excellent communication skills (written and verbal) in English
• Knowledge of PrusaSlicer or other open slicing software
• Experience with industrial FFF applications and/or processing high‑performance materials (PEEK, PEKK, PEI, PI is a plus).

Nice to haves:

• Experience using industrial 3D printers and post‑processing of printed parts
• Knowledge of thermoplastic material science and their industrial applications
• Experience with CSM software

This is a remote job which will require candidates to train in Montreal for up to 1 month. Travel required: 50% (2 weeks each month). Must be a US Citizen to apply: Requirement for on‑site visits due to ITAR or DoD restrictions.

Please describe your technical service or applications engineering experience in the 3D printing industry. Include the number of years of experience, types of 3D printing technologies you've worked with, and any specific materials (PEEK, PEKK, PEI, PI, etc.) you have experience processing.

This role requires up to 50% travel (approximately 2 weeks per month) to customer sites across the USA and Canada. What is your availability or this travel requirement?
Fully available - I can travel 50% of the time with no restrictions Available with some limitations - I may have occasional scheduling constrains Not available for this level of travel

Are you a US Citizen? (Required for on‑site visits due to ITAR and DoD restrictions).

Please select all software and technical skills you have experience with: CAD software (SolidWorks, Fusion 360, etc.) Open slicing software (PrusaSlicer, Cura, Simplify3D, etc.) Design for Additive Manufacturing (DfAM) Writing technical documentation CSM software (ex. HubSpot) Industrial FFF 3D printing High‑performance material processing (PEEK, PEKK, PEI, PI)