Addiction and Mental Health Worker, Crisis Stabilization Space

CMHA Thames Valley Addiction and Mental Health Services; London; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community health service provider in London, ON is seeking a part-time Addiction and Mental Health Worker for a Crisis Stabilization Space. This role involves crisis intervention, client assessments, and supporting individuals during mental health emergencies. Qualifications include relevant post-secondary education and experience in mental health crisis intervention. Ideal candidates will possess strong communication skills and knowledge of community resources. The starting pay is $27.14 per hour, with additional benefits after 90 days.

Benefits

Extended health care benefits after 90 days

Immediate pension plan enrollment

Wage differentials for regulated professionals

Qualifications

• Post-secondary education in a relevant field, such as social work or psychology.
• 3 years of experience in mental health and 2 years in crisis intervention preferred.
• Knowledge of treatment and support strategies for mental health.

Responsibilities

• Provide crisis intervention and support to clients in the Crisis Stabilization Space.
• Conduct mental health and addictions assessments based on the theory of crisis management.
• Coordinate linkages to community services and provide short-term follow-up support.

Skills

Crisis intervention

Community resource knowledge

Mental health assessments

Communication skills

Bilingual in English and French

Education

Post-secondary education in social work or psychology

Tools

Computer literacy

First Aid & CPR training

WHMIS certification

Job description

Overview

Addiction and Mental Health Worker, Crisis Stabilization Space — Direct Service - (OPSEU)

Part-time, Permanent (Benefited) — London, ON (London Zone)

Application Deadline: October 21, 2025

When individuals in our community experience an urgent mental health or addictions crisis, they deserve a response that is person-centred and supportive, while focusing on personal dignity and wellbeing.

At the Crisis Stabilization Space, you will provide short-term support for individuals accessing the programs. By ensuring the safety of all who enter the program, we encourage empowerment and crisis resolution while maintaining a calm and respectful environment for all.

Consider revitalizing your career and making a difference in your community by joining our team!

What we’re offering

• What you'll be making — Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
• Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
• Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated)
• For internal applicants, grid level placement will occur as per the Collective Agreement

• When you'll work — 61.3 hours over a biweekly period; Rotating days, afternoons, evenings and weekends with a paid 30-minute meal break

• What your benefits will be — After a 90 day waiting period, you will be eligible for extended health care benefits
• Your pension plan — Immediate enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

How you will make a difference

• Contribute to a welcoming and supportive environment for clients
• Establish a therapeutic relationship to maximize engagement between the staff member and the individual
• Complete mental health and addictions assessments and interventions based on the theory of crisis management including rapid response, risk assessment, de-escalation, stabilization, and referral to determine individual needs and level of risk
• Apply mental health and addictions assessments to determine client’s needs, level of risk, discuss and determine recommended services and supports
• Utilize interventions consistent with a harm reduction approach
• In partnership with the client, coordinate and facilitate linkages to appropriate services and supports in the community
• Provide information regarding resources found within both the broader addiction and mental health system and the community in general
• Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service, as needed
• When appropriate, act as a liaison with caregivers and/or support providers who are involved with the individual to facilitate a coordinated approach to service provision
• Provide health teaching and information regarding a variety of coping techniques and strategies, e.g. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being, the completion of crisis plans

Reach Out Responsibilities

• Provide crisis intervention services and supports on the Reach Out Crisis line via phone, text and web chat
• Respond to voicemails from the Reach Out Crisis line
• Establish a therapeutic relationship with callers to the Reach Out line, and work with these clients to address their immediate concerns

What you’ll need to apply

Police Vulnerable Sector Check Requirements — Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. PVSCs in the City of London are currently taking approximately 3 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Qualifications — We require the following qualifications:

• Post-secondary education in a relevant field of study e.g. social work, psychology, or a related discipline (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Ability to attend work regularly

Preferred qualifications —

• Training in crisis intervention and crisis resolution, including ASIST
• Extensive knowledge of community resources, service and support programs, and barriers individuals face in accessing same
• Working knowledge of a variety of treatment, intervention, and support strategies for mental health and addictions
• Computer literacy
• 3 years’ experience working in mental health
• 2 years’ experience in mental health crisis intervention
• Experience with, and detailed knowledge of, mild, moderate & serious mental illnesses, usually gained by several years of working with this population
• Experience working in a community-based setting; preferably with an established network of service & support resources
• Proficiency in the areas of crisis intervention, crisis resolution, and community support
• Written and verbal communication skills
• First Aid & CPR, WHMIS
• Bilingual in English and French (official languages) preferred

Internal applicants

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – October 21, 2025: Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [e-mail]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• AI is not currently employed in our recruitment processes