Accounts TSR (Hybrid)

Zensurance

Toronto

On-site

CAD 40,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Remote-first setup

Home office allowance

Top-tier tech equipment

Half days before public holidays

Flexible health and dental plans

Health & personal spending accounts

Parental leave top-up

Education assistance reimbursement

Opportunities for career growth

Team-building events

Job summary

An innovative InsurTech company is seeking a dedicated Accounts Technical Service Representative to join their dynamic team. This hybrid role involves working closely with the Account Operations team to ensure efficient processes and exceptional service for clients. You'll play a crucial role in managing communications, reviewing billing data, and enhancing operational workflows. With a focus on collaboration and continuous improvement, this position offers a unique opportunity to contribute to a forward-thinking organization that values teamwork and innovation. Join a company that empowers businesses with simple, tech-driven insurance solutions and be part of a culture that thrives on making a real impact.

Qualifications

1+ year of experience in administrative tasks or data entry.
Excellent attention to detail and follow-through required.
Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

Manage and distribute notices and third-party communications.
Review and upload policy documents to clients.
Recommend operational improvements for better customer experience.

Skills

Administrative Tasks

Data Entry

Client Service Orientation

Organizational Skills

Communication Skills

Time Management

Team Collaboration

Initiative

Education

High School Diploma

Bachelor's Degree (Nice to Have)

Tools

Zoom

Google Workplace

Slack

Job description

About Us:
Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

Deloitte’s Technology Fast 50 (2023, 2024)

Deloitte’s Technology Fast 500 (2024)

Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

At Zensurance, teamwork is key to our success. The Accounts Technical Service Representative (TSR) will work with our Account Operations team to ensure processes and system documentation are followed and updated. They will strive to assist the team in updating clients' insurance requests.

This is a hybrid role. This position will be required to attend the office (downtown Toronto) at minimum 3 days per week.

Responsibilities:

Receive & distribute notices and other third-party communications from our team email boxes
Manage and distribute website inquiries
Manage all mail processes, including registered mail and scanning letters to send to appropriate brokers
Triage emails and voicemails that are not assigned to brokers
Carefully review all new billing contract data for accuracy
Review, upload and release policy documents to clients
Schedule automated messages to clients on behalf of brokers
Call customers & insurance partners for non-insurance-related matters as needed
Process cancellations as needed. Ensure Auto-Renewal quote notes & statuses are accurate and updated as needed
Ensure files have been completed in accordance with our internal guidelines
Recommend operational improvements in our processes to help further improve the overall customer experience
Proactively liaise with insurance partners to improve communication and workflows to streamline our processes
Assist with clean-up projects to ensure files are accurate and processes have been followed
Monitor and act on applicable Alerts within our existing Slack channel groups
Review and maintain Policy reports on a weekly basis
Other duties as required

Requirements:

1+ year of experience working with administrative tasks or data entry
Excellent attention to detail and follow-through
Excellent client service orientation for both external and internal stakeholders
Good interpersonal and communication skills
Effective organizational and time management skills
Ability to work effectively in a dynamic and fast-paced deadline-driven environment. Ability to multitask and deliver on time and quality
A team player with strong work ethics and collaborative approach
Ability to proactively take initiative and learn quickly
Experience with Zoom, Google Workplace, Slack or similar office software

Nice to have:

Insurance background of any type (no insurance license required)
Data entry/ analytics background

Benefits & Perks at Zensurance:
At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.

Work Your Way

Remote-first setup for added flexibility
Home office allowance to create a comfortable workspace
Top-tier tech: "Office in a box" with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends

️ Your Health, Your Way

Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first

Investing in Your Growth

Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career

Staying Connected

Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture

We’re building something special. Come be a part of it!

Who We Are:
Business is hard work, but insurance doesn’t have to be!

We empower business owners with simple, tech-driven insurance solutions through our online platform.

Our success is fueled by our team-oriented culture and four core values:

DELIVER – We set ambitious goals and achieve them.

INCLUDE– We foster an open and safe space for all.

INTEGRITY– We do what’s right.

INVENT– We create straightforward, innovative solutions.

Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.

Thank You!
We review every application with care to find the best fit for our team.

While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!

Seniority level