Accounts Receivable Specialist

Cambridge Housing Authority; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive service provider in Edmonton is seeking an Accounts Receivable Specialist. This role involves managing collections, resolving billing issues, and requires familiarity with insurance claims. The ideal candidate will be detail-oriented, proactive, and possess excellent communication skills. Competitive compensation and benefits are included.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Paid holiday and flex time

Professional development opportunities

Qualifications

• Proven experience in an Accounts Receivable or similar role.
• Basic understanding of the collision repair process.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee a portfolio of hail repair accounts for timely payment.
• Conduct collections activities through phone and email.
• Investigate and resolve billing disputes and discrepancies.

Skills

Accounts Receivable

Insurance Claims Process

Payment Processing Systems

Communication Skills

Problem-Solving

Tools

Mitchell Connect

Audatex/Qapter

QuickBooks Online

Clover

Job description

Overview

Position: Accounts Receivable Specialist
Location: AutoCanada/ACX Home Office, Edmonton, AB
Classification: Full Time, Onsite, Immediate Vacancy

Accounts Receivable Specialist

We are seeking a proactive and detail-oriented Accounts Receivable Specialist to join our team. The ideal candidate will be responsible for managing all aspects of our accounts receivable, with a primary focus on timely collections from collision repair accounts. This role requires a strong understanding of the automotive insurance claims processes, excellent communication skills, and the ability to work independently.

Responsibilities

• Manage Account Collections: Oversee a portfolio of hail repair accounts, ensuring prompt payment from insurance companies, collision centres, and individual customers.
• Perform Daily Collections: Conduct collections activities through phone calls and emails to follow up on outstanding invoices and resolve payment issues.
• Resolve Discrepancies: Investigate and resolve billing disputes, payment discrepancies, and short payments in a timely manner.
• Process Payments: Take payments over the phone and process them using our virtual payment system, Clover.
• Maintain Records: Accurately document all collection efforts, customer interactions, and payment details in the company's system.
• Monitor and Report: Analyze ageing reports to prioritize collection efforts and prepare regular reports on collections performance for management.
• Coordinate with Teams: Act as a key liaison between the billing department, operations team, and external partners to resolve payment-related issues.
• Process Financial Tasks: Assist with month-end closing procedures, including account reconciliation, credit calculations, and sending out monthly statements to customers.
• Independent Work: Manage your own schedule to ensure all accounts are contacted and payments are pursued at least once a month.

Key Qualifications

• Proven experience in an Accounts Receivable or similar role.
• A basic understanding of the collision repair process, from vehicle check-in to final billing.
• Knowledge of the insurance claims process and direct billing procedures.
• Familiarity with industry-standard collision estimating software such as Mitchell Connect and Audatex/Qapter is a significant asset.
• Experience with payment processing systems like Clover and accounting software like QBO (QuickBooks Online) is required.
• Excellent verbal and written communication skills for professional interactions with insurance adjusters, body shop managers, and customers.
• Exceptional problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively.
• This role is perfect for a self-starter who is ready to take ownership of a critical function within our organization.

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full time AutoCanada employees
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

How to Apply

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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