Accounting Administrator Collections Specialist

Quantum Lifecycle Partners; Brampton; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

RRSP match

3 weeks vacation

Education reimbursement

Employee assistance program

Safety footwear reimbursement

Employee purchase program

Job summary

Quantum Lifecycle Partners LP is seeking an Accounting Administrator Collections Specialist in Brampton. The role focuses on managing customer portfolios, ensuring timely collections, and reducing overdue receivables in a hybrid work setting.

The successful candidate will have at least 2 years of B2B or AR collections experience, strong Excel skills, and a vigilant approach to account issues. Competitive benefits and growth opportunities accompany the position.

Qualifications

• College diploma or degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2 years of B2B or Accounts Receivable collections experience.

Responsibilities

• Manage an assigned customer portfolio and collection activities through resolution.
• Review aging reports and prioritize collection follow-up based on balance and risk.
• Contact customers by phone and email to secure payment commitments.
• Identify high-risk or significantly overdue accounts and escalate per procedures.
• Maintain records of communications, disputes, and follow-up actions.
• Reconcile customer accounts and resolve discrepancies related to invoices and payments.
• Provide customer statements and supporting documentation to facilitate payment.
• Coordinate with internal teams to resolve disputes promptly.
• Maintain professional customer relationships and provide updates on collection issues.
• Identify process improvements to enhance collection processes.

Skills

Excel data analysis

B2B collections

Customer communication

Negotiation

Accounts Receivable

Attention to detail

ERP familiarity

Dynamics 365

Education

College diploma in Accounting

Tools

Microsoft Dynamics 365 Business Central

ERP software

Job description

Accounting Administrator Collections Specialist

Combined Regular Full Time Brampton, ON, CA

Salary: $50,000.00 Annually

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Accounting Administrator Collections Specialist Location: 220 John Street, Barrie, ON (Hybrid) Shift time: 8:00 am to 4:30 pm Position Status: Permanent Full-time Existing Vacancy: Yes

Job Summary

The Accounting Administrator Collections Specialist is responsible for managing an assigned customer portfolio by ensuring timely collections, reducing overdue receivables, resolving account issues, and completing related account administration activities. This position plays a key role in supporting effective accounts receivable management by maintaining consistent customer follow-up, escalating outstanding issues as required, and collaborating with the Accounts Receivable team. The successful candidate will be highly organized, detail-oriented, and confident in communicating with customers.

Key Responsibilities

• Manage an assigned customer portfolio and collection activities through resolution.
• Review customer aging reports and prioritize collection follow-up based on balance, aging, payment history, risk, and payment commitments.
• Contact customers by phone and email to secure payment commitments, document follow-up dates, and pursue outstanding balances through receipt of payment.
• Identify broken payment commitments and high-risk or significantly overdue accounts; elevate in accordance with established procedures.
• Maintain accurate records of customer communications, disputes, promises to pay, and required follow-up actions.
• Reconcile customer accounts and resolve discrepancies related to invoices, unapplied payments, credits, deductions, and other account issues.
• Provide customer statements, invoice copies, and supporting documentation to facilitate payment.
• Coordinate with internal teams to resolve customer disputes in a timely manner.
• Maintain professional customer relationships and provide updates on significant collection issues.
• Identify process improvement opportunities to enhance collection processes and internal controls.

Qualifications

• College diploma or degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2 years of B2B or Accounts Receivable collections experience.

Job Knowledge and Skills

• Strong proficiency with Microsoft Excel, including filtering, sorting, XLOOKUP/VLOOKUP, PivotTables, reconciliations, and basic data analysis.
• Strong B2B collection, negotiation, and customer communication skills, with the ability to communicate professionally and confidently with customers.
• Experience reviewing aging reports, statements, invoices, credit memos, payments, and remittance information.
• Experience independently managing and prioritizing a customer portfolio using aged receivables.
• Experience with account reconciliations, dispute resolution, and payment follow-up.
• Strong reconciliation, analytical, and problem-solving skills; attention to detail; and organization.
• Ability to manage and prioritize a large customer portfolio, assess risk, elevate issues appropriately, and manage competing priorities.
• Ability to work independently and collaboratively with internal teams, with a results-oriented focus on reducing aged receivables and improving cash collections.
• Experience with ERP or accounting systems; Microsoft Dynamics 365 Business Central is an asset.
• High-volume collections experience is an asset.

What We Offer

• Company-paid Extended Health & Dental Benefits
• Disability and Life Insurance
• RRSP Match Program up to 4%
• 3 weeks' vacation
• Education Reimbursement Program
• Employee Assistance Program
• Safety Shoes & Glasses Reimbursement
• Employee Purchase Program (up to 22% off on Qnovum.ca)
• Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment! To learn more about us, visit: www.quantumlifecycle.com