Account Service Representative

RBC; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading banking institution in Montreal is seeking an Account Service Representative. This position involves processing data entry and transactions, maintaining a focus on client experience. Candidates should be bilingual in English and French with strong data entry skills. The role offers a dynamic environment within a high-performing team and aims to enhance client relationships and operational excellence.

Benefits

Opportunities to take on progressively greater roles

Work in a dynamic and collaborative team

Qualifications

• Must be available to work Monday through Friday (maximum of 37.5hrs, 7:30am to 6pm).
• Ability to work in high volume and strict timeframe deadlines is helpful.

Responsibilities

• Processes work volumes and provides consistent service within established benchmarks.
• Examines documents for completeness and ensures quality and accuracy of responsibilities.
• Supports a client first mindset through communication.

Skills

Bilingual English & French

Client Focus

Efficient and accurate data entry abilities

Problem resolution skills

Job description

Job Description

Job Title: Account Service Representative (100% on Site)

What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

What will you do?

• Processes work volumes and provides consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures standards and guidelines.
• Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.
• Supports a client first mindset through communication and demonstrated positive behaviors.

What do you need to succeed?

Must-have

• Bilingual English & French
• Client Focus
• Efficient and accurate data entry abilities.
• Available to work from Monday through Friday (maximum of 37.5hrs)(7:30am to 6pm)
• Ability for problem resolution and to determine quickly the departments’ priorities

Nice-to-have

• Ability to work in high volume & strict timeframe deadlines
• Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater roles

Job Skills: Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 0

Employment Type: Part time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Casual

Pay Type: Salaried

Posted Date: 2025-11-18

Application Deadline: 2025-12-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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