Account Representative

NBC; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Vancouver is seeking an Account Representative for its Commercial Banking sector. The role involves assisting clients, managing transactions, and developing business relationships. Candidates should have strong customer service skills and relevant experience. The position offers a hybrid work model and comprehensive benefits, including health programs and a generous pension plan.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Telemedicine service

Qualifications

• Three years of relevant experience in customer service.
• Proficiency in Microsoft Office, especially Word and Excel.
• Knowledge of banking services and products for businesses.

Responsibilities

• Open commercial files and assist clients.
• Perform checks and analyses for transaction accuracy.
• Establish effective communication with account managers.
• Devise tailored solutions for client needs.
• Develop lasting business relationships by providing exceptional service.

Skills

Communication

Client-focused

Initiative

Teamwork

Diversity & Inclusion

Emotional Intelligence

Education

Three-year college diploma in a related field

Tools

Microsoft Office Suite

Job description

Attendance

Hybrid

Job number

27248

Category

Professional

Status : Permanent

Type of Contract

Permanent

Schedule : Full-Time

Full Time / Part Time?

Full-Time

Posting date

23-Jun-2025

Location : Vancouver, British Columbia

City

Vancouver

Province / State

British Columbia

Area(s) of interest : Advisory services, Commercial banking

A career as an Account Representative at National Bank, your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to take charge of clients’ needs.

Your role :

• Open commercial files and assist clients with a variety of transactions
• Perform checks and analyses to ensure the accuracy of transactions
• Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.)
• Devise solutions that are tailored to client needs
• Develop lasting business relationships with clients by providing exceptional service
• Work with the team to continuously improve administrative processes and tools

Your team :

Working in the Commercial Banking sector, you’ll be part of a large team that stands out for its exceptional level of collaboration. In addition to maintaining client relationships and carrying out a variety of tasks, you’ll have the opportunity to develop your skills through training, hands‑on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work / life balance, and flexible leave that you can take when it's important to you.

Prerequisites :

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience
• Customer service experience
• Proficiency with Microsoft Office suite, including Word and Excel
• Knowledge of banking services and products for businesses
• Good sense of initiative and good level of autonomy

Languages : English

Skills

Communication

Diversity & Inclusion

Driving Results

Emotional Intelligence

Teamwork

Accountability

Client-focused

Empathy

Initiative

Learning Agility

Resiliency

Humility

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!