Account Representative

DHL Express; Dartmouth; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Dartmouth is seeking an Account Representative to manage customer relationships and drive sales in the B2B sector. The ideal candidate will have 2-4 years of experience, strong negotiation skills, and a customer-centric approach. Responsibilities include maintaining contact with assigned customers, analyzing customer needs, and achieving sales targets. This role provides an opportunity to grow in a dynamic environment with competitive compensation and benefits.

Benefits

Competitive salaries

Programs and services for personal development

Qualifications

• Proven track record of success in sales.
• Ability to connect with senior customer levels.
• Strong initiative for follow-up.

Responsibilities

• Maintain contact with assigned customers.
• Analyze customer needs with complex solutions.
• Achieve established sales targets.

Skills

B2B sales experience

Interpersonal communication skills

Negotiation skills

Customer service orientation

Business management knowledge

Education

2-4 years of B2B sales experience

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today!

DHL Express currently has an opening for an Account Representative in Halifax, Nova Scotia.

DUTIES AND RESPONSIBILITIES

• Initiate and maintain scheduled contact with assigned Customers at multiple contact levels.
• Analysis of Customer needs & activity using more complex sales/service solutions and service agreements.
• Target & secure strategic international business.
• Facilitate annual, or as needed, rate increases.
• Achieve established sales targets.
• Identify & secure automated shipping system opportunities at customer sites. Develop, present & negotiate proposals/quotes.
• Ensure appropriate width & depth of relationship within customer organization.
• Maintain comprehensive customer profiles.
• Act as the liaison between customer and company resources. Engage appropriate personnel as required.
• Update management on competitive activity.
• Complete sales reports for Management.

REQUIRED SKILLS AND KNOWLEDGE

• Achieve established sales revenue and shipment targets.
• Customer margins, volumes and suppressions managed in compliance with Company standards.
• Meet pre-established performance standards.

EDUCATION AND EXPERIENCE

• 2-4 years of B2B sales experience with a proven track record of success.
• Demonstrated ability to infiltrate senior customer levels and represent value.
• Excellent interpersonal communication & probing skills, high aptitude and initiative for follow-up.
• Customer service orientation.
• Strong business, courier and/or supply chain management knowledge.
• Knowledge of technology applications in business.
• Demonstrated drive, persistence & initiative.
• Strong negotiation and presentation skills.
• Implemented measurements & strategies to attain goals.

Thank you for your application. Those selected for an interview will be conducted.

All applicants are required to pass interviews, a criminal and other background check to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian Workforce.

About DHL Express:

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.