Account Manager Strategic and Key Accounts

Empire Life; Eastern Ontario; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading insurance company in Canada is seeking an Account Manager for Strategic and Key Accounts to join their Group Distribution team. This role focuses on building relationships with strategic partners and supporting business development, with a strong emphasis on customer service and operational excellence. Candidates should have a university degree and relevant industry experience. The position offers competitive salary and a comprehensive benefits package, including flexible work arrangements and a pension plan.

Benefits

Competitive salary

Annual bonus program

Employer-funded benefits package

Flexible work arrangements

Four weeks annual vacation

Defined contribution pension plan

Wellness and recognition programs

Qualifications

• 3+ years of experience in insurance/financial services industry in group benefits.
• Bilingualism (English/French) is an asset.
• GBA or working towards this designation.

Responsibilities

• Identify and develop relationships with Strategic Partners.
• Provide information to Strategic Partners about products.
• Support new partnership business development activities.

Skills

Relationship building

Communication skills

Problem-solving skills

Sales and marketing skills

Education

University degree

Tools

Word processing software

Spreadsheet software

Job description

Please note the base salary will be determined by the successful candidate'seducation, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Account Manager Strategic and Key Accounts

Location : Hybrid - Kingston, Toronto, Montreal, Vancouver or Calgary

Empire Life is looking to hire an Account Manager Strategic and Key Accounts to join our Group Distribution team!

Why pursue this opportunity

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

• Identify, build and develop new and existing relationships with Strategic Partners; surface opportunities to improve the effectiveness of partnership arrangements, develop and manage mutually beneficial working relationships
• Identify emerging unique business requirements and ensure documentation of policy and procedures accurately reflect the practices in place
• Provide information to Strategic Partners on Empire Life products and offer array; highlight the benefits and features and guide Strategic Partners in the determination and understanding of value and fit for their business and customers
• Build relationships within Empire Life in order to leverage organization during implementation, ongoing servicing and escalate service issues accordingly
• Represent the Empire Life brand through regular interaction with Distribution Partners
• Establish quote guidelines including subsidy direction for internal stakeholders; work collaboratively on the application of subsidy within established parameters; ensure implementation and issue concerns are resolved; support the development and execution of business case to support sales decisions
• Work within renewal parameters for internal stakeholders; work collaboratively with internal stakeholders to ensure business is renewed within subsidy guidelines and persistency levels are achieved
• Act as escalation point for internal stakeholders to support the resolution of quote, issue, service, administration and renewal issues
• Manage subsidy and acquisition for assigned block of business; review regularly with internal stakeholders to ensure business is profitable and quotas are achieved
• Prepare reporting and identify key observations to guide effective regularly scheduled business review meetings with Strategic Partners
• Support new partnership business development activity including needs assessment, pricing strategy, proposal and finalist presentation
• Collaborate with Core business partners to ensure best practices and emerging

What we’re looking for you to have

• Completion of a university degree
• 3+ years work experience in insurance / financial services industry in group benefits with an understanding of Distribution Partner needs
• Bilingualism (English / French) is an asset
• In-depth knowledge of underwriting principles, technical pricing capabilities and group insurance product and policy provisions
• Knowledge of word processing, spreadsheet, email, internet and database software
• Knowledge of the group insurance products and sales activities of competitors
• Knowledge of employment legislation as it relates to employee benefits
• GBA or working towards
• Ability to develop and maintain effective working relationships
• Ability to think logically, analyze and solve problems
• Well-developed communication, negotiation, persuasion and presentation skills
• Well-developed sales and marketing skills
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Working Conditions

• Travel may be required as well as work outside of traditional business hours

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program