ACCOUNT MANAGER / SENIOR ACCOUNT MANAGER, SPECIAL ACCOUNTS

BDC; City of Moncton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Canada is seeking an Account Manager or Senior Account Manager to minimize losses from special accounts. The role involves working closely with clients and advisors to implement recovery plans. Ideal candidates will have at least 5 years of experience in finance, a Bachelor's degree, and strong analytical skills. A hybrid work model and competitive benefits package are offered.

Benefits

Flexible and competitive benefits

Defined Benefit Pension Plan

Wellness spending account

Paid vacation and personal days

Qualifications

• 5+ years of relevant experience in finance or business financing.
• Professional designation (CPA, CA, etc.) is an asset.
• Thorough knowledge of the Bank's products and services.

Responsibilities

• Contribute to profitability by minimizing losses from special accounts.
• Work with clients and advisors to resolve difficulties.
• Develop action plans for recovery and assessment of risks.

Skills

Analyzing risk

Problem-solving

Conflict-resolution

Bilingualism (French and English)

Education

Bachelor's degree in business

Job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development and much more

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

The Account Manager or Senior Account Manager, Special Accounts contributes to the profitability of BDC by minimizing losses arising from BDC special accounts by evaluating the company's long‑term viability and action plan. This person must analyze and identify measures for assisting the entrepreneur concerned and, in collaboration with various internal and external stakeholders, proceed with implementing and/or executing such measures.

CHALLENGES TO BE MET

• Work actively with clients and their business advisors to resolve their difficulties in order to improve the situation and communicate effectively and openly with them when explaining BDC's position.
• When necessary, identify the highest potential of recovery for BDC and develop an action plan accordingly by assessing risks, pinpointing potential problems, and obtaining and analyzing the required information.
• Establish solid contact networks both internally (Credit Risk Management, Business Centres, Corporate Financing, etc.) and externally (lawyers, trustees, appraisers).
• Show resourcefulness and creativity in developing action plans that will satisfy as much as possible both BDC and the borrower, and that will ensure the cooperation of all parties involved.
• Recommend and execute liquidation plans in such a way as to ensure maximum and prompt recovery.
• Keep abreast of all changes to BDC's loan policies and procedures. Maintain thorough knowledge of special accounts processes/policies / delegation of authority and other manuals related to risk assessment and keep this knowledge up to date in order to ensure sound account management.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in business, preferred
• At least five years of relevant experience in finance and commerce (professional or business services firm) or in business financing (financial institution)
• Professional designation (CPA, CA, CPA CGA, CPA CMA or CIRP), an asset
• Demonstrated ability to analyze risk and apply strong problem‑solving skills
• Thorough knowledge of the Bank's products, services, policies and procedures, and previous experience in managing special risk accounts
• Ability to provide top-quality service to both internal and external clients
• Diplomacy and strong conflict‑resolution skills
• Creativity and resourcefulness
• Autonomy
• Ability to work under pressure
• Bilingualism (French and English) is an asset.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.