Account Manager, Premium Service (1-year contract)

MLSE; Toronto; Hybrid; CAD 65,000 - 70,000; Full time

Benefits offered by this job

1‑year contract

Medical benefits

Vacation

Job summary

MLSE is seeking an Account Manager for Premium Service in Toronto on a 1-year contract. Hybrid work arrangement with evenings, weekends, and holidays required.

You’ll manage premium client relationships, drive renewals, and coordinate with internal teams to deliver exceptional fan experiences across MLSE properties. Ideal candidates have post-secondary education or 3+ years in premium sales, strong leadership, and a track record in sales and retention.

Qualifications

• Post-secondary degree or 3+ years’ experience in sales and premium service
• Ticketmaster ARCHTICS knowledge is an asset
• Salesforce knowledge would be an asset
• Strong leadership and proven sales/retention results
• Ability to work evenings, weekends and holidays as required

Responsibilities

• Achieve or exceed account renewal targets during annual retention campaigns
• Develop in-person touchpoint strategies for your book of business
• Build internal relationships with MLSE stakeholders
• Achieve quarterly and annual touchpoint KPIs
• Provide best in class service through inbound and outbound engagement campaigns
• Maintain up-to-date financial administration for your book of business

Skills

Sales experience

Relationship building

Time management

Communication

Education

Post-secondary degree or 3+ years experience

Tools

Microsoft 365

Job description

Account Manager, Premium Service (1-year contract)

Location: Toronto, Ontario

Remote Type: Hybrid

Time Type: Full time

Job Description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

RESPONSIBILITIES

• Achieve or exceed account renewal targets during annual retention campaigns
• Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience
• Build internal relationships with MLSE stakeholders
• Achieve quarterly and annual touchpoint KPIs
• Provide best in class service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings
• Support all other Premium Suites service initiatives and programs as the need arises including, but not limited to, Suiteholder gifting campaigns, game day duties, and various events both in and out of venue
• Maintain up-to-date financial administration and balancing for your book of business
• Participate in strategic and innovative ideation to challenge the status quo
• Work in conjunction with the entire Ticketing team to reach department goals and objectives
• Participate in special projects periodically, to assist in achieving business goals

REQUIREMENTS

• Post‑secondary degree or 3+ years’ experience in developing sales and service relationships with a premium, white glove approach
• Ticketmaster and/or ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge would be an asset
• “All for One” positive approach, with strong leadership skills and proven sales and retention results
• Ongoing awareness and responsiveness to client happiness with a demonstrated ability to build and develop professional relationshipsli>
• Can develop creative programming and strategic initiatives to successfully engage premium clients
• Skillful at listening, understanding, and communicating effectively
• Alert and receptive to shifting demands within a fast‑paced, changing environment
• Performs well within a dynamic environment, while leading multiple priorities simultaneously
• Self‑starter with a mature, professional attitude and presence
• Comfortable and capable of delivering within a deadline‑driven environment, utilizing time management and organizational skills
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• A positive, team first approach, incorporating integrity, confidentiality and discretion
• Available to work evenings, weekends and holidays as required

Please note this a 1-year contract with medical benefits and vacation.

Please apply by Sunday, November 8 at 11:59 pm.

Job Posting Compensation Range/Rate:

$65,000 - 70,000 annual base plus vacation and medical benefits

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.