Account Manager ( North America)

AUGMENTT; Ottawa; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading SaaS company located in Ottawa is seeking an experienced Account Manager to foster strong partnerships with Managed Service Providers (MSPs). The role involves guiding partners through the onboarding process and driving their success with our platform. Ideal candidates have experience in account management and a profound understanding of the MSP business model. This position offers a hybrid work model along with competitive compensation and robust benefits.

Benefits

Hybrid work model

Competitive compensation

Annual training budget

Premium hardware

Mentorship programs

Qualifications

• 2+ years of experience in account management, customer success, or sales.
• Strong understanding of the MSP business model.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for a portfolio of MSP partners.
• Guide partners through onboarding and adoption of Augmentt’s platform.
• Identify upsell and cross-sell opportunities.

Skills

Account management

Customer success

Relationship-building

SaaS knowledge

Tools

Salesforce

Microsoft Office

Job description

Overview

Location: Preference for candidates based in Ottawa, ON, with flexibility for hybrid work.

About Augmentt Augmentt is a market-leading SaaS platform built for Managed Service Providers (MSPs). Headquartered in Ottawa, Canada, and expanding rapidly across global markets, Augmentt is led by a team of seasoned MSP channel veterans. Our platform empowers MSPs to scale their operations, improve security, and deliver more value to their clients through flagship solutions like Secure and Engage.

As we grow our presence across North America, we’re looking for a driven Account Manager to help us build strong relationships with MSPs, ensure their success, and support long-term growth.

Responsibilities

• Serve as the primary point of contact for a portfolio of MSP partners across North America.
• Guide partners through onboarding, training, and adoption of Augmentt’s platform.
• Develop a deep understanding of each partner’s business goals and help them achieve success with our solutions.
• Responsible for identifying upsell and cross-sell opportunities and closing them.
• Monitor customer health, usage, and engagement to proactively address risks and drive retention.
• Deliver strategic insights and recommendations to partners based on their usage and industry trends.
• Collaborate with cross-functional teams including product, marketing, and support to ensure partner success.
• Stay informed on MSP trends, competitive landscape, and the Microsoft ecosystem.

Qualifications

• 2+ years of experience in account management, customer success, or sales—ideally in SaaS or working with MSPs.
• Strong understanding of the MSP business model, including service delivery, security, and operational challenges.
• Familiarity with the Microsoft ecosystem—especially Microsoft 365, Azure, and Intune—and how MSPs use these platforms to deliver services.
• Ability to speak confidently about Microsoft licensing, compliance, and integration opportunities.
• Excellent communication and relationship-building skills.
• Self-starter with a growth mindset, grit, and a passion for learning.
• Experience using CRM tools (e.g., Salesforce), Microsoft Office, and other SaaS platforms.
• Proven track record of driving customer success, retention, and expansion.

Perks & Benefits

• Hybrid work model with access to our modern Ottawa HQ.
• Competitive compensation and comprehensive benefits package (health, dental, medical).
• Annual training and professional development budget.
• Premium hardware and equipment to support your work setup.
• Monthly stipend to enhance your hybrid work experience.
• Mentorship from industry leaders with a proven track record of scaling SaaS businesses.

Work-Life Balance

We believe in balance and flexibility. Our Ottawa team operates on a hybrid model, with in-office collaboration and remote flexibility. We foster a connected, inclusive culture that values your contributions and supports your growth.

At Augmentt, we’re not just offering a job—we’re investing in your long-term career. You’ll help shape how a modern SaaS company operates and make a real impact on our people, product, and partners.

Eligibility

To be considered for this role, you must be legally entitled to work in Canada. We appreciate your interest in Augmentt and look forward to connecting with successful applicants.