Account Manager - North America

Akur8; Montreal; On-site; CAD 120,000 - 150,000; Full time

Job summary

A dynamic Insurtech scale-up in Montreal is looking for an Account Manager to lead account management initiatives. The role focuses on client retention, upsell and cross-sell opportunities, and ensuring high customer satisfaction. Ideal candidates have 4+ years of experience in account management, a Bachelor’s degree, and strong analytical skills. This position offers competitive compensation, health benefits, and professional development opportunities.

Benefits

Competitive salary + annual bonus

Health, dental and vision insurance

Retirement savings plans

25 days of PTO per year

Commuter benefit

Gym membership via ClassPass

IT equipment allowance

Professional development & trainings

Regular company gatherings and team events

Qualifications

• 4+ years of professional experience in account management, partnerships, or consulting.
• Experience in a high-growth B2B technology company.
• Proven experience managing client relationships and contract negotiations.
• Excellent verbal and written communication skills.
• Comfortable operating in a multicultural and international environment.

Responsibilities

• Secure 100% client retention through successful renewals.
• Increase revenues through upsell and cross-sell opportunities.
• Monitor key account health indicators to mitigate risks and prevent churn.
• Maintain accurate account activity records in CRM.

Skills

Account management

Client relationships

Contract negotiations

Analytical skills

Communication skills

Education

Bachelor’s degree or higher

Tools

CRM software

Slack

Job description

Company Overview

Akur8 is a young, dynamic, fast‑growing Insurtech scale‑up that is transforming insurance pricing and reserving with transparent machine‑learning.

Our SaaS platform leverages predictive analytics to inject game‑changing speed, performance and reliability into insurers’ pricing and reserving processes. Skilled R&D, Product and Actuarial teams have built unique AI algorithms that automate insurance pricing and reserving at unprecedented speeds, yielding greater predictive power and next‑generation reserving features.

Akur8 is internationally focused, serving over 320 clients across four continents from offices in eight global cities and boasts 42 nationalities on the team.

Accolades: CB Insights Top 50 World Insurtech Companies 2024, Insurtech Global’s Top 100 AIFinTech 2024, Fintech Global’s Top 100 AIFinTech 2024, CNBC’s World Top 150 Insurtech Companies 2024.

Role Overview

We’re looking for an Account Manager to lead account management and client‑facing initiatives in North America. The role focuses on developing existing book of business through upsell and cross‑sell opportunities while driving revenue growth and net new recurring revenue.

Account Managers will own renewal revenue streams, pursue upsell opportunities, and serve as the primary point of contact for a named list of accounts.

Responsibilities

• Secure 100% client retention through successful renewals.
• Increase revenues through upsell and cross‑sell opportunities.
• Act as the primary contact for key decision‑makers in a named book of business.
• Drive renewals and retention, ensuring high customer satisfaction and long‑term success.
• Lead upsell and cross‑sell opportunities, managing the full sell cycle from opportunity identification to contract negotiations and signature.
• Collaborate with internal teams to deliver outstanding customer support.
• Monitor key account health indicators to mitigate risks and prevent churn.
• Maintain accurate account activity records in CRM and report on customer insights.

Qualifications & Experience

• 4+ years of professional experience in account management, partnerships, or consulting.
• Experience in a high‑growth B2B technology company.
• Bachelor’s degree or higher preferred.
• Track record of hitting and achieving quota.
• Proven experience managing client relationships and contract negotiations.
• Ability to develop an effective and actionable account business strategy.
• Familiarity with sales protocols and SaaS processes, including use of CRMs, Slack, and cross‑team collaboration.
• Comfort working with technical teams and navigating a global company.
• Empathetic, humble, trustworthy, with strong analytical and planning capabilities.
• Detail‑oriented, flexible, adaptable, and comfortable handling multiple evolving topics.
• Excellent verbal and written communication skills.
• Comfortable operating in a multicultural and international environment.
• Language: English. (Additional language skills are a plus.)
• Must possess an employment status that allows work from the Montreal office.

Bonus Skills / Experience

• Experience working at a SaaS company.
• Technical fluency on cloud architecture, API and integration, IT project delivery.
• Insurance industry experience.

Compensation & Benefits

• Competitive salary + annual bonus.
• Health, dental and vision insurance.
• Retirement savings plans.
• 25 days of PTO per year.
• Commuter benefit.
• Gym membership via ClassPass.
• IT equipment allowance.
• Professional development & trainings.
• Regular company gatherings and team events.

Compensation Range: CA$120K – CA$150K.

Equal Opportunity Employment Statement

Akur8 is an equal‑opportunity employer. We examine all applications based on skills and merit, applying the principles of non‑discrimination.