Account Manager Multi-unit, Client Relations (Vancouver or Calgary)

CMHC; Vancouver; Hybrid; CAD 84,000 - 106,000; Full time

Job summary

A Canadian housing agency is seeking an Account Manager to join their Client Relationship Management team. This role involves promoting services, collaborating with financial institutions, and maintaining business relationships. Candidates should have a degree in finance or business and five years of experience in the mortgage industry. A hybrid work model is offered with competitive salary and excellent benefits.

Benefits

Annual paid vacation

Performance incentive

Defined benefit pension plan

Comprehensive group insurance

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• Minimum of five years of experience in the mortgage industry.
• Expertise in loan origination, insurance, and mortgage underwriting.
• Strong skills in credit assessment and financial analysis.

Responsibilities

• Promote CMHC services and build positive business relationships.
• Collaborate with Financial Institutions’ leadership to develop strategies.
• Manage client expectations and deliver presentations.

Skills

Financial analysis

Customer relationship management

Communication

Negotiation

Presentation skills

Education

University degree in finance, business administration or marketing

Job description

Job Requisition ID: 11479

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Vancouver (BC); Calgary (AB)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $84699.11 to $105873.89 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well‑functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that’s committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well‑being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Client Relationship Management team, in the Account Manager Multi‑unit, Client Relations position. In this role, you will promote CMHC services, including mortgage loan insurance for multi‑unit residential properties, while building and maintaining positive business relationships in an assigned portfolio.

What you’ll do

• Collaborate with Financial Institutions’ leadership and the National Key Account Management team to develop and implement multi‑unit strategies across the region.
• Work closely with Multi‑unit Operations to ensure a seamless and consistent client experience.
• Design and implement tactical plans based on client needs and volumes, maintaining strong relationships with key decision‑makers.
• Deliver targeted presentations and training to improve product knowledge and enhance application quality.
• Manage client expectations around declined or escalated applications with clear, professional messaging.
• Lead strategic discussions with clients to identify opportunities and align with CMHC’s business objectives.
• Monitor and report on industry trends, client strategies, and operational shifts to inform CMHC’s direction.
• Represent CMHC at industry events and forums to strengthen relationships and promote our multi‑unit offerings.

What you should have

• A university degree in finance, business administration or marketing.
• A minimum of five years of experience in the mortgage industry. An equivalent combination of education and experience can be considered.
• An expertise in loan origination, insurance, and mortgage underwriting.
• Strong skills in financial analysis and credit assessment, especially for multi‑unit properties.
• Proficient in sales techniques and customer relationship management (CRM).
• Advanced proficiency with presentation tools and computer systems.
• Excellent communication, negotiation, and strategic relationship‑building abilities.
• Experienced in training, group facilitation, and delivering professional presentations.

It would be great if you also had

• A broad knowledge of CMHC's business, mandate and objectives.

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non‑Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort.

Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we’re always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!