Account Manager - Microsurgical

Carl Zeiss Canada Ltd.; Saskatchewan; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Commission/Bonuses

Medical plans

Retirement plan

Paid time off

Job summary

Carl Zeiss Canada Ltd. is seeking a Senior Account Manager to drive new business and profits in Manitoba/Saskatchewan. You will manage a territory, forecast orders, and develop product knowledge while upholding Zeiss standards of ethics and professionalism.

The role emphasizes relationship-building with surgeons and hospital staff, market analysis, and cross-functional teamwork to introduce new products and maintain customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field.
• 3+ years in Strategic Account/Key Account Management or equivalent sales role.
• 2+ years selling surgical capital equipment in OR preferred.

Responsibilities

• Attain/exceed revenue and profit quotas in territory.
• Schedule and conduct personalized product demonstrations.
• Educate surgeons and staff on operation and applications of our products.
• Maintain strong relationships with customers and accounts.
• Develop creative marketing approaches tailored to region.

Skills

Strategic sales

Account management

Relationship building

Negotiation

Presentation skills

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business/Marketing/Healthcare Administration

Tools

CRM software

Job description

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region

This position is located in Manitoba or Saskatchewan, Canada.

What’s the role

The Account Manager is responsible for the generation of new business sales and profits (P&L) in a specific territory. Commits to an annual sales plan, writes specific objectives, and forecasts orders, and expected revenue on a monthly basis. The Account Manager must develop excellent product knowledge and an awareness of market conditions. Must report on his/her activities weekly and must represent the company in keeping with the highest standards of business ethics and professionalism. The Senior Account Manager is responsible for communicating with management any ideas, market trends or competitive activities. Sound Interesting? Here’s what you’ll do:

Responsibilities

• Attain or exceed yearly revenue and profit quotas for region of responsibility.


• Monitoring & reporting on sales activity, market & competitor's situation Scheduled personalized sales demonstrations to Customers in the Fields of Business of Visualization, Surgical Ophthalmology and Surgical Oncology market in region of responsibility.


• Customers include but are not limited to Surgeons (Ophthalmology, Neuro, ENT, P+R, Spine, Gyn, Dental, General) and Oncologists as well as all training on applications and in servicing relevant hospital and clinic staff.


• Educate and follow up the Surgeons and staff members on the operation, utilization and applications of our product to ensure overall customer satisfaction.


• Establish/ maintain good relationships with customers and accounts.


• Develop and implement creative and profitable marketing approaches to the individual demands of the representative’s region.


• Be responsible and assist in market introductions and launches of new products planning Maintain, analyze and utilize territory records and other information to efficiently organize, plan, execute and measure results. Including SOM, CRM, AR and DSO.


• Provide timely, accurate, and constructive written and oral communications to management regarding expected sales planned monthly activity.


• Develop and implement synergy opportunities among other Zeiss team members, companies, Carl Zeiss field service and other corporate partners when such programs arise.


• All paperwork and other requested information should be furnished in a complete and timely manner.


• Assist / advise the local sales administration personnel when necessary, on all matters pertaining to processing customer orders, deliveries, etc.


• Review pending service jobs together with the Service team and offer any assistance that may be required in their execution.


• The position requires the ability to continuously adapt to change and to represent the company as per the strategy implemented by the management, including participation in training sessions and keeping updated on technology changes.


• A good working relationship with colleagues, service and office personnel is vital.


• Maintain currency of and adhere to applicable Company and ISO 9001 processes and procedures.


• Abide by provincial and federal employment laws.


• Prioritizes inquires and requests while troubleshooting conflicts; ensures adequate focus-time towards company objectives.

Do you qualify

Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field, or an equivalent combination of education and relevant industry experience. Minimum three (3) years of experience in Strategic Account Management, Key Account Management, or a similar commercial sales role. Two (2) or more years of experience selling surgical capital equipment within the Operating Room (OR) environment is considered an asset. Proven ability to build and maintain relationships with senior executives and key stakeholders, influencing decision-making and driving business results. Strong consultative selling, strategic account planning, and customer relationship management skills. Demonstrated experience negotiating, developing, and managing commercial agreements and contracts. Excellent presentation skills, including the ability to deliver impactful executive-level and strategic account presentations. Resourceful and solutions-oriented, with the ability to prioritize competing demands and identify opportunities to drive growth. Strong organizational, communication, and interpersonal skills, with the ability to collaborate effectively across cross-functional teams. Self-motivated and capable of working independently in a fast-paced, results-driven environment.

The annual pay range for this position is $70,000 – $80,000 plus commission The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental RRP Employee Assistance Program Paid time off including vacation, personal, and sick days The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

ZEISS is an Equal Opportunity Employer

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.