Account Manager I

Lightspeed Commerce; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Montreal seeks an Account Manager to manage retail customer relationships. This role involves demonstrating software solutions, identifying upsell opportunities, and ensuring contract renewals. The ideal candidate has a strong understanding of SaaS sales, is proficient in Salesforce, and exhibits professional communication skills. A retail background and French fluency are advantageous. Competitive salary with uncapped commission and flexible working environment included.

Benefits

Uncapped commission

Immediate access to benefits plan

RRSP match after 3 months

Fitness & Wellness benefit: $500 CAD per year

Unlimited Paid Time Off

Parental leave Top-Up

Qualifications

• Experience in a Retail environment is a plus.
• Fluency in French is advantageous.

Responsibilities

• Serve as the lead point of contact for your customers.
• Demonstrate software solutions to customers.
• Build trusted advisor relationships and identify upsell opportunities.
• Negotiate contracts and close agreements.
• Guide customers through upgrade paths.
• Collaborate with Customer Success Managers to prevent churn.

Skills

Understanding of solution-based consultative sales in a SaaS environment

Ability to use Salesforce.com

Professional poise and confidence while communicating

Strong work ethic

Job description

Overview

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager to join our retail sales team in NoAm. You will be in charge of managing a book of Retail customers. Your goal is to retain these customers and mitigate churn, upsell the customers on additional modules, and ensure that customers renew their subscriptions on time. In addition, you will be tasked with upgrading qualifying customers to more advanced software platforms where applicable.

What you will be responsible for

• Serve as the lead point of contact for your customers
• Demonstrate software solutions to your customers, from core POS products to modules and upgrades
• Build a trusted advisor relationship with your customers and identify upsell opportunities
• Negotiate contracts and close agreements to maximize the growth of your book of business
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms
• Collaborate with Customer Success Managers to identify accounts at risk and prevent churn
• Track key book of business metrics

What you will be bringing to the team

• Understanding of solution-based consultative sales in a SaaS environment
• Ability to use Salesforce.com and other technologies to manage and organize pipeline
• Committed to a culture of positivity and high performance
• Professional poise and confidence while communicating with executives
• Value feedback and thrive on constant improvement and learning
• Strong work ethic, and a self-driven desire to succeed

Even better if you have, but not necessary

• Experience in a Retail environment
• Fluency in French

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs every day
• Uncapped commission
• Work in a team big enough for growth but lean enough to make a real impact

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Immediate access to our benefits plan
• RRSP match after 3 months
• Fitness & Wellness benefit: $500 CAD per calendar year
• Unlimited Paid Time Off
• Parental leave Top-Up

EEO and workplace inclusion

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Recruitment and application notes

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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