Account Manager, Group Benefits

Aon plc; Kitchener; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Annual bonus program

RRSP matching 5%

Referral bonus program

Healthcare benefits

Job summary

NFP, an Aon company, is seeking an Account Manager to join the group benefits service team in a hybrid role based in Kitchener or Markham. You will service an assigned block of business, coordinating with consultants, AMs, clients, and carriers to address claims and contract issues.

Work autonomously and with the team to implement programs, prepare presentations, and support plan administrators with design changes. Prior experience in group benefits is essential.

Qualifications

• GBA (Group Benefit Associate) is an asset.
• Bilingual French strongly preferred.
• Typically 4+ years in group insurance, including underwriting, sales & service for mid to large clients.

Responsibilities

• Assist in implementation and amendments of programs with the insurer for the client; generate billing statements and reports.
• Meet with new clients to collect data for installation of new business.
• Prepare for and participate in employee presentations and benefit fairs.
• Provide ongoing support to Plan Administrators with plan design revisions.
• Explain administrative procedures, contract terms, and product features to clients.

Skills

Account management

Bilingual French

Client relationship mgmt

Attention to detail

Communication skills

Job description

Posting Description

Business Line: Group Benefits

Hours Per Week: 35 (Full-Time)

Location: Kitchener or Markham – Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

Wage Transparency: The base salary range for this position is $55,000 to $75,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

About the Role

We’re looking for an Account Manager who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to service an assigned block of business. This includes liaising with other internal, client & carrier stakeholders to act as an escalation resource for claim and contract issues.

What you’ll Do

• Assist in implementation and amendments of programs with the insurance carrier on behalf of the client; ordering monthly billing statements and experience reports from carrier websites as required


• Meet with new clients to gather data critical to installation of new business, debriefing after the account has been installed


• Prepare for and participate in employee presentations, meetings and benefit fairs


• Provide on-going support to Plan Administrators by preparing and implementing revisions for plan design changes


• Provide clarification of administrative procedures, contractual terms and conditions, and product specific features

What You Bring

• GBA (Group Benefit Associate) is an asset


• Being Bilingual (French) is strongly preferred


• Typically, 4+ in the group insurance industry specifically in employee benefits, including Underwriting, Sales & Service working on mid to large size companies


• Extensive knowledge of group benefits policy contracts and language


• Strong oral and written communication skills, including business writing skills


• Exceptional attention to detail including strong organizational skills and the ability to prioritize/manage workload under pressure with tight deadlines


• Ability to work autonomously but also able to collaborate well with team


• Strong decision-making, problem-solving and analytical skills


• Strong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.

Our personal commitment to our team and our clients have created long‑lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind


• Annual bonus plan for all employees


• Matching RRSP plan of 5% of salary


• Referral Commission Plan


• Generous benefits plan including Health Care Spending Account starting on the first day of employment


• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career


• Reimbursement of license fees and professional membership dues


• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well‑being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company‑sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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