Account Manager - Existing Installations (Service Contracts)

Schindler Group; Hamilton; On-site; CAD 62,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Bonus/Commission plan

Professional development opportunities

Extended Health, Dental & Vision

Paid Time Off

Tuition Reimbursement

RRSP with Company Match

Job summary

Schindler Group is seeking an Account Manager for Existing Installations (Service Contracts) in Hamilton, ON. You will cultivate relationships with customers to drive maintenance services for elevators and escalators, ensuring high customer satisfaction while pursuing sales opportunities and renewals.

You’ll manage accounts, coordinate with finance, and lead negotiations to meet revenue targets. You will collaborate daily with field leadership and technicians to deliver an exceptional customer

Qualifications

• Bachelor’s degree in Business or Engineering required or preferred.
• 3–5 years experience in elevator industry or related field including sales, servicing, and installation of capital equipment.
• Proficient in MS Office Suite (Office, PowerPoint, Excel, Teams).
• Excellent communication and customer service skills with ability to negotiate and persuade.
• Strong presentation, problem solving, and Stakeholder management abilities.

Responsibilities

• Build and manage client relationships within a designated sales territory to secure and renew service agreements.
• Identify and pursue sales opportunities to drive revenue and meet KPIs.
• Manage and develop existing and new customer accounts, ensuring satisfaction and renewal of contracts.
• Coordinate with Finance for collections and billing inquiries; ensure account health.
• Prepare estimates and proposals; maintain accurate customer records and files.

Skills

MS Office

Clear communication

Customer service

Negotiation

Persuasion

Presentation

Problem solving

Teamwork

Education

Bachelor’s Degree in Business or Engineering

Tools

MS Office

Job description

Location: Hamilton, ON, Canada

Job ID: 92444

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Account Manager - Existing Installations (Service Contracts)

Your Main Responsibilities

As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

Essential function

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer commercial inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

Essential duties

• Drive portfolio growth (Conversions, Protection, Recoveries, Price Adjustments, Schindler Ahead) while ensuring compliance with sales policies.
• Lead individual sales performance through consistent achievement of KPIs, maintaining a high level of accountability, and delivering exceptional customer experiences that support long-term client relationships and business growth.
• Support and administer Sales priorities, processes, and product/service promotion to maximize portfolio performance
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent (Service Leader) and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures
• Manage a portfolio of customer accounts and work closely with the Finance team to support collections, resolve billing inquiries, and maintain account health

What You Bring

• Bachelor’s Degree – preferably in Business or Engineering
• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing, and installation of capital equipment
• Proficient in MS Suites (Office, PowerPoint, Excel, Teams)
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate customer focus through improving performance Demonstrate commitment to customer service through improving customer satisfaction
• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
• Persuasion: Motivate customers to act or react in a manner to support business growth
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork & Managing Stakeholders: Ability to interact with all levels and be an integral part of the operation while managing expectations

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

Compensation

The salary range for this position is $62,000 to $80,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations, in alignment with our overall compensation practices.

In addition to base salary, this position is eligible for Commission Plan, subject to the terms and eligibility requirements of the applicable program.

The salary range above represents base salary only and does not include incentive compensation or benefits. A comprehensive benefits package is offered to eligible employees, subject to plan terms and eligibility requirements.

Vacancy Disclosure

This job posting is for an New vacancy.

Artificial Intelligence in Recruitment

We do not use artificial intelligence to screen, assess or select applicants for this position. All screening, assessment and selection decisions are made by authorized human personnel.

Work Authorization

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We Elevate ... Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.