Account Manager (Exhibits & Portables)

Jack Morton Worldwide; Oakville; On-site; CAD 60,000 - 65,000; Full time

Job summary

Jack Morton Worldwide is seeking an Account Manager - Exhibits & Portables in Canada to lead day-to-day client exhibit logistics within our Fleet Services operation. You will be the main point of contact for assigned clients, overseeing numerous projects annually while coordinating cross-functional teams to deliver exceptional service from order intake through return and inventory management.

This role thrives in a fast-paced environment, solving complex logistical challenges and delivering

Qualifications

• 2+ years of account management, project management, event operations, exhibit services, logistics, or related field.
• Experience managing multiple projects simultaneously in a deadline-driven environment.
• Strong customer service and relationship management skills.
• Excellent organizational skills and attention to detail.
• Experience coordinating cross-functional teams and external vendors.
• Ability to prioritize competing deadlines while maintaining quality and accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
• Experience with CRM, project management, or inventory management systems is a plus.
• Experience in trade shows, experiential marketing, exhibits, live events, or logistics is highly preferred.

Responsibilities

• Manage client programs and serve as the primary point of contact for Fleet Services clients.
• Coordinate the complete lifecycle of Fleet Services projects from order entry to delivery, return, and invoicing.
• Coordinate cross-functional teams and external vendors to execute projects.
• Maintain inventory records and asset management across client programs.
• Prepare estimates, quotes, and project budgets; monitor costs and billing.

Skills

Account management

Project management

Event operations

Logistics

Client relationships

Communication skills

Organizational skills

Tools

CRM systems

Project management software

Inventory management systems

MS Office (Excel, PowerPoint)

Job description

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton, we design and buildhead-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clientsunlock the full value of experiencesby turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one.We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

AtJack Morton, we create experiences that move people. Behind every successful event is a team that ensures every exhibit, asset, and shipment arrives where it needs to be—on time, on budget, and ready to perform.

The Account Manager - Exhibits & Portables responsible for managing the day-to-day execution of client exhibit and event logistics within our Fleet Services operation. You'll serve as the primary point of contact for assigned clients, overseeing hundreds of projects annually while coordinating cross-functional teams to deliver exceptional service from order intake through return and inventory management.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex logistical challenges, and is passionate about delivering outstanding client experiences.

What You'll Do

Manage Client Programs

• Serve as the primary point of contact for assigned Fleet Services clients.
• Build strong client relationships through proactive communication and exceptional service.
• Manage annual event schedules and support ongoing program growth.
• Provide regular project updates and resolve issues quickly and professionally.

Deliver Projects

• Manage the complete lifecycle of Fleet Services projects from order entry through delivery, return, inspection, and invoicing.
• Coordinate exhibit logistics, transportation, installation, dismantle, and show services.
• Ensure projects are completed accurately, on schedule, and within budget.
• Maintain project documentation and financial information throughout execution.

Coordinate Cross-Functional Teams

• Partner with Operations, Production, Field Services, Logistics, Estimating, Prepress, and external vendors to successfully execute projects.
• Coordinate production of graphics and exhibit assets.
• Support installation and dismantle planning for client programs.
• Ensure compliance with venue requirements and event regulations.

Manage Client Assets

• Maintain accurate inventory records and online asset management systems.
• Track exhibit assets throughout their lifecycle.
• Coordinate repairs, refurbishment, replacements, and new asset production.
• Ensure inventory accuracy across multiple client programs.

Financial & Operational Excellence

• Prepare estimates, quotes, and project budgets.
• Review project costs to ensure accurate billing and invoicing.
• Monitor project financials and resolve discrepancies.
• Contribute to client business reviews and operational reporting.

What You Bring

• 2+ years of experience in account management, project management, event operations, exhibit services, logistics, or a related field.
• Experience managing multiple projects simultaneously in a deadline-driven environment.
• Strong customer service and relationship management skills.
• Excellent organizational skills and attention to detail.
• Experience coordinating cross-functional teams and external vendors.
• Ability to prioritize competing deadlines while maintaining quality and accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
• Experience with CRM, project management, or inventory management systems is a plus.
• Experience in trade shows, experiential marketing, exhibits, live events, or logistics is highly preferred.

You'll Thrive Here If You

• Love solving complex logistical challenges.
• Enjoy building trusted client relationships.
• Stay organized while managing hundreds of moving pieces.
• Are proactive, resourceful, and solutions-oriented.
• Communicate confidently with clients and internal teams.
• Take ownership and follow projects from start to finish.
• Work well independently while collaborating across multiple departments.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

Compensation for this position will be determined based on several factors, including the candidate's experience, skills, qualifications, role scope, work location, and internal equity considerations. The salary range listed represents the company's good-faith estimate of the range it reasonably expects to pay for this position at the time of posting. Individual compensation decisions are made on a case-based approach and may vary based on the factors noted above.

We thank all applicants who apply, however, only those selected for an interview will be contacted.

$60,000 - $65,000 CAD

How We Use AI in Hiring

Jack Morton uses AI tools to help organize applications, schedule interviews and summarize notes. AI does not make hiring decisions; every application is reviewed and every decision is made by our team. To opt out of AI review or request an accommodation, contact [e-mail].

Job Accommodations

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [e-mail]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. Our recruiters and hiring teams review all output from Talent Matching and make the final decision with respect to each application. Talent Matching does not automatically disposition any candidate or make hiring decisions.